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I purchased a Value Bundle but can't access the upgrades in my dashboard

  1. couturechateau
    Member

    I purchased a value bundle but it doesn't show up in my dashboard as available. This is for a secondary blog. Any suggestions?

    The blog I need help with is couturechateau.wordpress.com.

  2. Log in under the username account that registered the blog and purchased the upgrades for it.
    > Dashboard > Store > My Upgrades
    > Dashboard > Store > Billing History

  3. Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  4. Also sometimes we have people post here who assume all they do is pay and magically things happen. That's not the case. Please see:
    http://en.support.wordpress.com/bundles/
    http://en.support.wordpress.com/bundles/#getting-started
    http://en.support.wordpress.com/bundles/#registering-your-domain

  5. Checked all. Purchased a wordpress value bundle and the domain got mapped but I cannot access the "customize" feature - says I still have to purchase it! Can see receipt for $99 dated two days ago. What now?

  6. This is for a secondary blog

    That could be the problem. Did you buy it under that one or your main one?

  7. couturechateau
    Member

    I bought it as the secondary one & can see the receipt - just can't seem to access customize feature. Keeps telling me I need to purchase it. Which I already have. Is there an actual help line for wordpress? It took 2 days for the domain to map - expected that --

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