Need help? Check out our Support site, then


Images suddenly not displaying

  1. creatureofthewheel
    Member

    I'm using the Mixfolio theme and my (Mac) browser is Safari 10.6.8. This has worked absolutely fine up until now, but overnight on Feb 14 my site suddenly stopped displaying all images (just little blue question marks in their place). Site looks fine on the iPad, and on my partner's older Mac running Safari 4.1.3. I've done the suggested things like clearing my cache etc, and I've created a new post with a new uploaded image, and find, again, that it displays fine on the iPad and the older Mac. So uploading and posting isn't an issue - my site just looks like crud on this particular computer. Anyone else suddenly finding this since yesterday? And what can I do about it?

    The blog I need help with is creatureofthewheel.wordpress.com.

  2. I suggest you look to your virus protection. Particularly if it's McAfee it can sometimes block the images. As well, if the computer is old and slow, it might have difficulty loading an image-intensive blog.

  3. creatureofthewheel
    Member

    Cheers, looked into it, but nope, doesn't seem to be that. I'd stress that *nothing* has changed on this computer - nothing is different about it today from yesterday - and WordPress had worked absolutely fine for me for about a year until today. No problem with slowdown or anything like that.

  4. There's no known issue I am aware of. Please work through what follows and report back.

    1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    3. If you are running one of the browsers and versions listed at http://browsehappy.com/

    (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
    http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
    http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
    http://en.support.wordpress.com/third-party-cookies/
    http://www.google.com/adsense/support/bin/answer.py?answer=12654

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

    Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

    4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

    5. Try using another browser.

    6. If you are not successful let us know:
    (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
    (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
    (c) Exactly what you experience including what any error reports you receive state.

  5. creatureofthewheel
    Member

    Thanks, Timethief. But no, none of that's doing the trick.
    a) I am using a Macbook Pro
    b) I am running Safari 10.6.8
    c) All my images on homepage and in posts appear as blue question mark.

    Again, WordPress has worked perfectly for me for the year since I signed up, and nothing has changed on this computer since yesterday. Problem started today.

  6. Check the rest of the internet. For me something has gone wonky and the entire internet has slowed to a crawl. Sites I was constantly on last week are now unuseable to me. I'm wondering if it has something to do with the big DDoS attack on Cloudflare, but then not all of the sites use Cloudflare and certainly not WP.com image servers.

  7. creatureofthewheel
    Member

    Totally back to normal today. Wonder what that was all about?! Maybe doing one of the above worked but had a delayed reaction? Or maybe it was something internal. "I'm sure it's just a glitch," as the man in RoboCop said.

  8. I have had this exact same problem since 14th Feb. I have two blogs both the same theme but only one is affected. I have tried everything and I can't seem to sort the problem. My front page is fine but everything else looks a shambles.

  9. creatureofthewheel
    Member

    Yeah, mine's now gone back to not working again. Just the same problem as you. My front page was fixed for a while but it's broken again now, and all images everywhere (on public pages and within the CMS) appear broken if I use Safari. However, I downloaded Firefox and I *have* found that using Firefox instead of Safari means everything looks fine, so I guess that'll have to be my workaround. I'll just use Firefox whenever I want to edit WordPress.

  10. creatureofthewheel
    Member

    I'm glad it's not just me, by the way. Not that I'm glad you're having problems, but it's good to have some validation!

  11. Interesting it was the exact same day. What I don't get is the other blog, same theme etc, is just fine. I never touched any of the settings. Will try firefox. I had actually done nearly all the post and saved it to add some extra stuff on the 14th. Like that it won't show me the images, the only way I can get them in the post is my clicking edit even though it is just a white box with a cross in it, . then copy then pasting the image in. I can see the images when I do that but it is a helluva palaver.

  12. creatureofthewheel
    Member

    One thing I've just found is that actually clicking on the blue box/white question mark (as if you were clicking on the image itself if you could see it) gets you: "Safari can't open the page because the server unexpectedly dropped the connection". Happens every time. So is this something to do with the WordPress server not being able to see the images for some reason? I have no technical nous in this area at all, so apologies if that question is bollocks.

  13. All I get is ...The page cannot be displayed. I have no technical nous at all. Funny thing is that the first few times I clicked I got the image on the screen. But not now.

  14. @shehannemoore
    I can see http://shehannemoore.wordpress.com/ and all the images all over it using Firefox 27. That suggests you need to go through the process I posted above at http://en.forums.wordpress.com/topic/images-suddenly-not-displaying?replies=13#post-1651194

  15. @http://creatureofthewheel.wordpress.com/
    Did you go through the process I posted above and enable https:// ?

  16. creatureofthewheel
    Member

    Timethief - yes, as far as I can work out that is auto-enabled and standard in both Safari and Firefox. I've been through all the processes you posted above.

  17. Sigh ... sorry I cannot help. Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected. It's in your best interest not to post again until they respond because doing so will move the timestamp/datestamp forward and it will take longer to get help.

  18. Hi guys, sorry for the delay in replying.

    When I go to both sites in Safari 7.0.1 all of the images appear to be displaying properly.

    Please make sure you are running the most up-to-date Safari version and you have cleared your browser cache, http://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    After that, if the issue is still happening, please take a screenshot and post it to your media library: http://en.support.wordpress.com/make-a-screenshot/

    Then reply in this thread that you've done so, along with a link to the page or post where it's happening, all the browsers you've tried (along with versions), and whether or not you see the same results on Safari in a mobile browser (if you have the ability to see that).

    From there, I can look into this further and see what I can find out.

  19. Please also let me know what country you're in and your ISP, just in case there's a connection.

  20. creatureofthewheel
    Member

    Hey Jackie - thanks for the response. I don't know about Shehanne but everything is back to normal for me now - working fine again, with all images displaying normally. Been okay for me since Tuesday.
    Cheers!
    O.

  21. @jackiedana [redirected from http://en.forums.wordpress.com/topic/my-photos-have-disappeared-on-two-of-my-blogs?replies=9#post-1660268%5D

    This issue hasn't occurred again for me since the two incidents on Feb 15 and 16 (which were both cured by deleting WordPress cookies from Chrome on Win 8.1)

    Just to let you know I'm in the UK and using BT Broadband.

  22. Thanks guys. Since the issue sounds like it was intermittent, please post here again if it happens again.

  23. creatureofthewheel
    Member

    Thanks - will do!

  24. I am having the same problem with uploaded jpegs. Also, a page with a previously correctly loaded jpeg does not show the picture when published.

  25. @bobalderslade, sorry to hear it's still happening to you.

    Please try clearing your browser cache, http://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

    If the issue is still happening after that, please take a screenshot and post it to your media library: http://en.support.wordpress.com/make-a-screenshot/

    Then reply in this thread that you've done so, along with a link to the page or post where it's happening, and all the browsers you've tried (along with versions). Please also let me know which country you are in and what your ISP is.

  26. I cleared cache and have now lost all downloaded media and my latest blog at robertalderslade.wordpress.com no longer shows pictures.
    I am using Firefox, I am in UK, ISP is BT.

  27. creatureofthewheel
    Member

    Hey Bob. The cure for both me and @gastephan seemed to be deleting all cookies (gastephan said just WordPress cookies but I couldn't be bothered to trawl so I just wiped all mine). Been fine since then. Means having to re-log in to all the sites where you're normally automatically logged in, but that was a minor annoyance for me. So try cookies rather than cache.

  28. My dearest creatureofthewheel you have saved my faith in blogging on this site. I deleted only cookies pertaining to wordpress and I now have everything back again. That should give the site gurus a clue so that they can solve this glitch.

  29. creatureofthewheel
    Member

    Hooray!

  30. @jackiedana Ok, so this just happened to me again a few moments ago (third time now within a few days).

    Just to recap: Chrome Version 33.0.1750.117 m on Win 8.1 / in the UK, BT Broadband as ISP.

    I decided to delete WP cookies one at a time this time to try to isolate the problem - I seem to have been lucky, as deleting the first one fixed the issue. For your reference, this was session cookie 'wpc_wpc' for domain geotopoi.wordpress.com.

    Hope this information helps.

Topic Closed

This topic has been closed to new replies.

About this Topic