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Import from Xanga stuck after 3 days

  1. I am importing several files, and the import has gotten "stuck" several times since I began and has needed to be reset. I last logged in about three days ago, started an upload, and it still will not let me go on to the next import. It still believes it's processing the last one.

    The blog I need help with is meggothered.wordpress.com.

  2. flagged for the staff to help

  3. I have manually reset your Xanga import for you. You should now be able to continue importing your files.

    For further instructions on how to do a Xanga import, please see: http://en.support.wordpress.com/import/import-from-xanga/

    Note that you must open the .zip export folder you get from Xanga and import ALL of the files included in the .zip folder individually.

  4. Hello, I have the same problems here. I just downloaded xml files from Xanga, which I got 10 files here. But I only able to import one file, what should I do for the rest? Please help!

  5. @lizkong, I don't see any imports that need to be reset, and there is content on your blog. Are you still having difficulty with your import?

  6. Hello Jackie!
    Yes, there's not problem with my content on my blog. I just wonder if I can import all my 10 xml files from xanga to wordpress. Is that possible? I find difficult to import one by one, and need to wait for the reply from wordpress then I only can import another one. I am like only can import one xml files each day :s

  7. The way Xanga creates their export, it gets broken up into a number of different files, and you'll have to import each one separately. You shouldn't need to wait to get an email from us - as soon as one is done, your importer window will allow for another one. In most cases this happens within 5-10 minutes.

  8. Thanks for your helping Jackie!
    But it's not within 5-10 mins, I just refresh every 5 mins, I only can upload another one like few hours later. Too sad! :(

  9. Hello Jackie!
    I imported one xml files yesterday at 11am morning (Malaysia time), and now (9am), I still couldn't import another xml file. Please help!
    It still states that :
    _______________
    Import Xanga
    Processing…

    We're processing your import now and will send you an email when it's all done. If you don't hear from us within 24 hours, please contact support, and we'll get everything fixed.
    ________________-
    Tell me what happen

  10. @Jackiedana
    Please look for my blog and help me! It's been 48 hours, I can't import the new files! What's happening? I stucked at my 5th files, what can I do for the following files?

  11. Apologies for the delay. I have reset your importer for you.

  12. @Jackie!
    Finally, thanks for your reply.
    However, it's still stuck at the same page.
    _____________
    Import Xanga
    Processing…

    We're processing your import now and will send you an email when it's all done. If you don't hear from us within 24 hours, please contact support, and we'll get everything fixed.
    ______________
    I have no idea what's the problem :(

  13. I do not see any current import processes running. Please try clearing your browser cache and trying your import again.

    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

  14. @Jackie
    I feel blessed that you're such a helpful person.
    I tried all the ways that provided by the link you gave me.
    I cleared all the cache and cookies, I update all the things in my computer, I reset my firefox. It still doesn't work.
    I wonder what's the problem.
    Any other way?
    Now I really feel that's not a problem at all to import one file each day, I just don't want stuck at this way.

  15. For your information, I was trying to log in with Firefox in my laptop, and Safari at Mac. Both not allow me import the new file which still showing the same message like I told you before. :((

  16. @lizkong, sorry about that. Please try your import again.

  17. @Jackie
    Thank you! Thank you! Finally, I can import the next file now! :)
    You're so helpful!!!!

  18. I'm glad to hear it's working now. Please let me know if it happens again.

  19. @Jackie
    Hello Jackie! It really happens again. It's still previewing the message below after I import the next file yesterday :
    ___________________
    Import Xanga
    Processing…

    We're processing your import now and will send you an email when it's all done. If you don't hear from us within 24 hours, please contact support, and we'll get everything fixed.
    ________________________
    Please help.
    I really don't want to bring you troubles! So sorry about that.

  20. @lizkong No worries, I've reset your importer again. Most of the time imports work fine, but every so often we run into this. I'm sorry for the inconvenience. How many more files do you need to import?

  21. @ Jackie
    Thanks for your prompt reply! I imported the 6th files last two days.
    I have 3 more files to go :)
    Thank you very very much. You're so helpful!

  22. @Jackie
    I have raised the same issue about 7 hrs ago, and I can import the second file now. However, it get stuck to import my third file. Please help.

  23. @trainmilk
    You got any support yet? :(
    @Jackie
    I just import the a file two days ago, guess that's because weekend and you all are not working. Please help me to reset the importer again when you back to work desk.
    Thank you very much!

  24. @lizkong, I have reset your importer again.

    @trainmilk, I can see that you did some Xanga imports but there wasn't a current Xanga import process hanging. Did you try using a different import tool?

  25. @Jackie
    Finally, It almost comes to the end!
    I have the last file to import :)
    Please check. Thanks!

  26. @Jackie
    I mean please help me to reset the importer again. thanks!

  27. @lizkong I've reset the importer again. Fingers crossed that this is it and your final import works! :)

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