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In Spain no wordpress.com web or blog can be access via Movistar provider

  1. unbosquedeteverde
    Member

    During last three months the access to wordpress.com webs and blog, all of them, using the most popular spanish internet provider <Telefonica-Movistar> had been problematic, slow sometimes, very slow others.

    Since today the access via <Telefonica-Movistar> to all wordpress.com blogs is, in fact, imposible. No way.

    Not just my case. Other Movistar users, in different forums, are complaining about the same problem.

    I´m writing this message here cos i had installed an VPN in my system. Without it, no way conecting to this forum.

    WordPress.com should be aware about this issue. For spanish WP.COM users is a must to be able, and know that are readers too, to access wp.com via Movistar.

    Any help would be really appreciated.

    Thanks a lot.

    The blog I need help with is lecturassumergidas.com.

  2. Hi, there. Your site appears to be self-hosted. So you're better off posting this over at the WordPress.ORG support forums:
    https://wordpress.org/support/

    But this sounds like a problem with your internet service provider. Have you complained to your ISP?

    -Brian

  3. @futureswitch

    Your site appears to be self-hosted.

    Not true.
    lecturassumergidas.com is hosted by Automattic (owns wordpress.com)
    whois
    Name Servers:
    ns2.wordpress.com
    ns3.wordpress.com
    ns1.wordpress.com

    @unbosquedeteverde
    I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  4. unbosquedeteverde
    Member

    Thanks a lot timethief. It´s very very important.

  5. As you can see from the sticky post here http://en.forums.wordpress.com/topic/uk-isps-temporarily-blocked?replies=3 there have been issues with Sky that have been cleared up. Please be patient while waiting for Staff.

  6. unbosquedeteverde
    Member

    I see. Ok timethief. Thanks again.

  7. @timethief, thanks for the tip.

    Cheers,
    -Brian

  8. unbosquedeteverde
    Member

    @timechief

    The problem seems that, mainly, had been fixed. At least the no connection at all to any wordpress.com fron movistar internet provider. Sometimes keeps trying to connect for around 10 seconds -something that don´t happen when using an VPN- but after that the connection is stablish.

    Faster connection using an VPN rather than direct connection between Movistar ISP and WordPress.com is something i really can´t understand

    Anyway, I´ll keep monitoring the behaviour and let you know, and wordpress.com, any changes.

    Thanks a lot for your help. Thanks too to the wordpress.com staff.

  9. same problem that @unbosquedeteverde.

    Thanks for your help.

  10. same problem that @unbosquedeteverde.

  11. unbosquedeteverde
    Member

    @timechief Hello again. In my case i´m still able to access wordpress.com webs from MOVISTAR ISP (Spain). Sluggish access most of the time, not understandable with a 100megas fiber connection, but i can access. But other people in Spain are commenting in different threads that they still can not...

    I´m afraid something keeps been weird between MOVISTAR ISP (SPAIN) and WordPress.com...

    Thanks.

  12. Hi there,

    Could one or two of you who have Movistar as an ISP please follow the instructions included below to get a traceroute from your computer to <b>s0.wp.com</b> (<i>not</i> to your own site)? This will help us diagnose what is going wrong here.

    Instructions: http://en.support.wordpress.com/browser-issues/advanced-browser-troubleshooting/#traceroutes

    Thank you very much in advance!

  13. This is my traceroute (sorry for my bad english).

    C:\Users\Jesus>tracert s0.wp.com

    Traza a la dirección cs82.wac.edgecastcdn.net [93.184.220.111]
    sobre un máximo de 30 saltos:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 109 ms 59 ms 35 ms 192.168.153.1
    3 37 ms 36 ms 36 ms 98.Red-81-46-37.staticIP.rima-tde.net [81.46.37.98
    ]
    4 46 ms 46 ms 46 ms 213.140.50.54
    5 47 ms 49 ms 57 ms 62.156.128.33
    6 52 ms 47 ms 51 ms mad-sb3-i.MAD.ES.NET.DTAG.DE [217.5.95.166]
    7 58 ms 66 ms 59 ms 80.150.169.166
    8 50 ms 50 ms 48 ms 93.184.220.111

    Traza completa.

  14. Hi @chus,

    Thanks so much for that. Since you've already responded, would you mind giving me some additional information?

    Would you do a traceroute to these addresses as well? dfw.wordpress.com sat.wordpress.com iad.wordpress.com

    Are those sites loading if you just visiting them in a web browser? If not, what does the error message say (in detail after you click the "More" button in Chrome)?

    Could you also check to see if the secure versions of those sites load? So go to each of the following three addresses and let me know if they pull up for you: https://dfw.wordpress.com https://sat.wordpress.com https://iad.wordpress.com

    Thanks again for checking this. You're really helping!

  15. Would you do a traceroute to these addresses as well? dfw.wordpress.com sat.wordpress.com iad.wordpress.com

    C:\Users\Jesus>tracert dfw.wordpress.com

    Traza a la dirección dfw.wordpress.com [192.0.81.250]
    sobre un máximo de 30 saltos:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 35 ms 35 ms 35 ms 192.168.153.1
    3 36 ms 35 ms 40 ms 113.Red-81-46-37.staticIP.rima-tde.net [81.46.37.1
    13]
    4 * 55 ms 53 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    5 * * * Tiempo de espera agotado para esta solicitud.
    6 * * * Tiempo de espera agotado para esta solicitud.
    7 * * * Tiempo de espera agotado para esta solicitud.
    8 * 54 ms 53 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    9 * * * Tiempo de espera agotado para esta solicitud.
    10 * * * Tiempo de espera agotado para esta solicitud.
    11 * * * Tiempo de espera agotado para esta solicitud.
    12 * * * Tiempo de espera agotado para esta solicitud.
    13 * * * Tiempo de espera agotado para esta solicitud.
    14 55 ms * 56 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 56 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 * * * Tiempo de espera agotado para esta solicitud.
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * 56 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * * * Tiempo de espera agotado para esta solicitud.
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 56 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    25 * * * Tiempo de espera agotado para esta solicitud.
    26 * 61 ms 58 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    27 * * * Tiempo de espera agotado para esta solicitud.
    28 * * 58 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    29 * * * Tiempo de espera agotado para esta solicitud.
    30 * 59 ms 59 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]

    Traza completa.
    ------------------------------

    C:\Users\Jesus>tracert sat.wordpress.com

    Traza a la dirección sat.wordpress.com [76.74.254.123]
    sobre un máximo de 30 saltos:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 38 ms 72 ms 39 ms 192.168.153.1
    3 37 ms 35 ms 36 ms 209.Red-81-46-53.staticIP.rima-tde.net [81.46.53.2
    09]
    4 * * * Tiempo de espera agotado para esta solicitud.
    5 * * * Tiempo de espera agotado para esta solicitud.
    6 * * * Tiempo de espera agotado para esta solicitud.
    7 * * * Tiempo de espera agotado para esta solicitud.
    8 * 54 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    9 * * * Tiempo de espera agotado para esta solicitud.
    10 * * * Tiempo de espera agotado para esta solicitud.
    11 * * * Tiempo de espera agotado para esta solicitud.
    12 * 92 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    13 * * * Tiempo de espera agotado para esta solicitud.
    14 * 55 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 56 ms * 136 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 * 69 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * * 57 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 104 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    25 * * * Tiempo de espera agotado para esta solicitud.
    26 * * * Tiempo de espera agotado para esta solicitud.
    27 * * * Tiempo de espera agotado para esta solicitud.
    28 * * * Tiempo de espera agotado para esta solicitud.
    29 * * * Tiempo de espera agotado para esta solicitud.
    30 * * 61 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]

    Traza completa.
    -------------------------------------

    C:\Users\Jesus>tracert iad.wordpress.com

    Traza a la dirección iad.wordpress.com [66.155.11.238]
    sobre un máximo de 30 saltos:

    1 1 ms <1 ms <1 ms 192.168.1.1
    2 35 ms 35 ms 35 ms 192.168.153.1
    3 35 ms 35 ms 35 ms 209.Red-81-46-53.staticIP.rima-tde.net [81.46.53.2
    09]
    4 * 54 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    5 * * * Tiempo de espera agotado para esta solicitud.
    6 * * * Tiempo de espera agotado para esta solicitud.
    7 * * * Tiempo de espera agotado para esta solicitud.
    8 54 ms * 53 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    9 * * * Tiempo de espera agotado para esta solicitud.
    10 * * * Tiempo de espera agotado para esta solicitud.
    11 * * * Tiempo de espera agotado para esta solicitud.
    12 * * 57 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    13 * * * Tiempo de espera agotado para esta solicitud.
    14 * 56 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 * 104 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 56 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * 56 ms * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 * 59 ms 60 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    25 * * * Tiempo de espera agotado para esta solicitud.
    26 * * * Tiempo de espera agotado para esta solicitud.
    27 * * * Tiempo de espera agotado para esta solicitud.
    28 57 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]
    29 * * * Tiempo de espera agotado para esta solicitud.
    30 58 ms * 61 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.225
    ]

    Traza completa.

    Are those sites loading if you just visiting them in a web browser? If not, what does the error message say (in detail after you click the "More" button in Chrome)?

    dfw.wordpress.com: OK
    sat.wordpress.com: OK
    iad.wordpress.com: Don't load; Message error: "Esta página web no está disponible"

    Could you also check to see if the secure versions of those sites load? So go to each of the following three addresses and let me know if they pull up for you: https://dfw.wordpress.com https://sat.wordpress.com https://iad.wordpress.com

    https://dfw.wordpress.com : OK
    https://sat.wordpress.com : OK
    https://iad.wordpress.com : don't load ; Message Error: "Esta página web no está disponible"

    Bufff! ...This was a big problem for me :)

    Thanks!

  16. Thanks again for doing that. I know it was a pain. I have someone looking at it now and as soon as we get any information we will let you know!

  17. Ok. Thank you very much (sorry for my bad english again).

  18. unbosquedeteverde
    Member

    @amightywp Thanks a lot for your help.

    Here they are, the traceroutes you asked about:

    Traza a la dirección cs82.wac.edgecastcdn.net [93.184.220.111]
    sobre un máximo de 30 saltos:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 2 ms 2 ms 2 ms 175.Red-80-58-67.staticIP.rima-tde.net [80.58.67
    .175]
    3 6 ms 6 ms 6 ms 13.Red-80-58-86.staticIP.rima-tde.net [80.58.86.
    13]
    4 7 ms 6 ms 5 ms 201.Red-81-46-7.staticIP.rima-tde.net [81.46.7.2
    01]
    5 3 ms 2 ms 2 ms 213.140.50.70
    6 3 ms 3 ms 3 ms 213.140.52.90
    7 7 ms 4 ms 5 ms mad-sb3-i.MAD.ES.NET.DTAG.DE [217.5.95.197]
    8 36 ms 35 ms 35 ms 80.157.130.50
    9 38 ms 35 ms 27 ms 93.184.220.111

    Traza completa.

    C:\Windows\system32>tracert dfw.wordpress.com

    Traza a la dirección dfw.wordpress.com [192.0.81.250]
    sobre un máximo de 30 saltos:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 2 ms 2 ms 1 ms 175.Red-80-58-67.staticIP.rima-tde.net [80.58.67
    .175]
    3 5 ms 5 ms 6 ms 13.Red-80-58-86.staticIP.rima-tde.net [80.58.86.
    13]
    4 8 ms 5 ms 6 ms 21.Red-80-58-76.staticIP.rima-tde.net [80.58.76.
    21]
    5 3 ms 3 ms 4 ms 97.Red-81-46-1.staticIP.rima-tde.net [81.46.1.97
    ]
    6 3 ms 3 ms 3 ms 146.Red-80-58-87.staticIP.rima-tde.net [80.58.87
    .146]
    7 3 ms * * 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.2
    25]
    8 * * * Tiempo de espera agotado para esta solicitud.
    9 22 ms 22 ms 21 ms Xe5-1-6-0-grtpareq1.red.telefonica-wholesale.net
    [84.16.13.2]
    10 23 ms 28 ms 21 ms prs-b8-link.telia.net [80.239.192.73]
    11 104 ms 47 ms 36 ms prs-bb1-link.telia.net [213.155.131.0]
    12 108 ms 109 ms 110 ms ash-bb3-link.telia.net [80.91.251.98]
    13 154 ms 159 ms 143 ms dls-bb1-link.telia.net [213.248.80.142]
    14 * * * Tiempo de espera agotado para esta solicitud.
    15 * * * Tiempo de espera agotado para esta solicitud.
    16 * * * Tiempo de espera agotado para esta solicitud.
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 * * * Tiempo de espera agotado para esta solicitud.
    19 * * * Tiempo de espera agotado para esta solicitud.
    20 * * * Tiempo de espera agotado para esta solicitud.
    21 * * * Tiempo de espera agotado para esta solicitud.
    22 * * * Tiempo de espera agotado para esta solicitud.
    23 * * * Tiempo de espera agotado para esta solicitud.
    24 * * * Tiempo de espera agotado para esta solicitud.
    25 * * * Tiempo de espera agotado para esta solicitud.
    26 * * * Tiempo de espera agotado para esta solicitud.
    27 * * * Tiempo de espera agotado para esta solicitud.
    28 * * * Tiempo de espera agotado para esta solicitud.
    29 * * * Tiempo de espera agotado para esta solicitud.
    30 * * * Tiempo de espera agotado para esta solicitud.

    Traza completa.

    C:\Windows\system32>tracert sat.wordpress.com

    Traza a la dirección sat.wordpress.com [76.74.254.123]
    sobre un máximo de 30 saltos:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 2 ms 2 ms 2 ms 175.Red-80-58-67.staticIP.rima-tde.net [80.58.67
    .175]
    3 * * * Tiempo de espera agotado para esta solicitud.
    4 7 ms 7 ms 7 ms 93.Red-80-58-72.staticIP.rima-tde.net [80.58.72.
    93]
    5 3 ms 3 ms 3 ms 177.Red-80-58-87.staticIP.rima-tde.net [80.58.87
    .177]
    6 3 ms 3 ms 3 ms 146.Red-80-58-87.staticIP.rima-tde.net [80.58.87
    .146]
    7 * 3 ms 3 ms 225.Red-81-46-7.staticIP.rima-tde.net [81.46.7.2
    25]
    8 17 ms 3 ms 3 ms 213.140.50.218
    9 22 ms 21 ms 21 ms Xe2-0-0-0-grtparix3.red.telefonica-wholesale.net
    [84.16.12.230]
    10 * * * Tiempo de espera agotado para esta solicitud.
    11 135 ms 140 ms 135 ms xe-9-2-0.dal33.ip4.gtt.net [89.149.181.125]
    12 139 ms 139 ms 139 ms peer1-gw.ip4.gtt.net [77.67.71.30]
    13 148 ms 147 ms 155 ms 10ge-xe-2-3-0.sat-8500v-sbcor-1.peer1.net [216.1
    87.124.39]
    14 151 ms 149 ms 166 ms 10ge.xe-0-0-1.sat-8500v-sbdis-1.peer1.net [216.1
    87.124.66]
    15 146 ms 146 ms 142 ms . [76.74.254.123]

    Traza completa.

    In my case, from at least four months, the access to wp.com sites had been erratic, sometimes ok during a brief period of time, 1 minute or so, but most of the times very slow. The browser keeps trying to connect ( conecting...) for 10, 15, even 40 seconds till the page is loaded.

    Just now, with my wp.com site - lecturassumergidas.com -
    is happening what i told you in my previous parragrah

    The three sites you paste in your previous message: https://dfw.wordpress.com https://sat.wordpress.com https://iad.wordpress.com looks like are loading ok, quick, most of the times but https://iad.wordpress.com/ sometimes seems slow (5, 10 sec). The browser says -waiting for response...-

    Hope this info helps...thank you very much

  19. In this momment from Movistar Spain

    [yoyo@lenovo-antergos ~]$ traceroute s0.wp.com
    traceroute to s0.wp.com (93.184.220.111), 30 hops max, 60 byte packets
     1  192.168.1.1 (192.168.1.1)  0.263 ms  0.415 ms  0.631 ms
     2  120.Red-80-58-67.staticIP.rima-tde.net (80.58.67.120)  40.784 ms  42.476 ms  43.940 ms
     3  * * *
     4  101.Red-81-46-7.staticIP.rima-tde.net (81.46.7.101)  58.426 ms  60.146 ms  61.601 ms
     5  * * *
     6  Xe7-1-1-0-grtmadde2.red.telefonica-wholesale.net (84.16.13.206)  67.719 ms  48.641 ms  48.430 ms
     7  62.156.128.33 (62.156.128.33)  50.591 ms  52.048 ms  53.786 ms
     8  mad-sb3-i.MAD.ES.NET.DTAG.DE (217.5.95.166)  58.237 ms  58.360 ms  58.785 ms
     9  80.157.130.50 (80.157.130.50)  59.702 ms  61.664 ms  62.866 ms
    10  93.184.220.111 (93.184.220.111)  48.796 ms  49.024 ms  49.757 ms
  20. Thank you very much everyone! We're working on getting this resolved. We have someone working on it right now.

    Thanks so much for your patience!

  21. unbosquedeteverde
    Member

    You welcome @amightywp ! Hope everything will be sort out soon. If you need anything else from us, please, do not hesitate to ask us about it.

  22. The only unblocked ip is 76.74.254.120 from dns resolution of es.wordpress.com. The others are "traceroute looped".

  23. Status: NOERROR
    Id: 15318
    Flags: qr rd ra

    A
    - Name: lb.wordpress.com
    Value: 192.0.80.250 BAD/Not working
    - Name: lb.wordpress.com
    Value: 76.74.254.123 BAD
    - Name: lb.wordpress.com
    Value: 66.155.9.238 BAD
    - Name: lb.wordpress.com
    Value: 66.155.11.238 BAD
    - Name: lb.wordpress.com
    Value: 76.74.254.120 OK
    - Name: lb.wordpress.com
    Value: 192.0.81.250 BAD

  24. unbosquedeteverde
    Member

    Hello again @amightywp

    some movistar users had write in the spanish wp.com forum that movistar reported them they did something tonight in their systems and the problem should be fixed.

    All along today i had monitor my movistar connection with wp.com sites and everything seems to work as it should. First time in the, at least, last four months wp.com sites are loading smooth, quick. And this behaviour seems consistent in time; as i told you, in my case, almost 12 hours with no problem.

    Anyway, i want to say a big THANKS to all the users that had share their info here, and another big THANKS to you, the wordpress.com staff, cos you have listen to us, your customers in Spain. You had been proactive taking quick actions over this problem, understanding what other companys don´t undestand: that your customers problems related to your services, are too your problems.

    As far as i can see, that´s the only way any company should do bussiness: A real symbiosis between the company and their users&customers.

    Once again. Thanks to all.

    P.S. @timethief, thank you very much to you too.

  25. I'm sorry it's taken so long to respond, I have been unavoidably away from my desk.

    Thank you so VERY much for letting me know that this has been fixed and that you are able to reach WordPress.com and also for your kind words.

    Let me know if anything goes wrong in the future and I'll be happy to take a look at it!

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