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Invalid Payment - Mapping a domain I already own

  1. I am trying to purchase domain mapping for a domain i have already purchased on dreamhost. I am attempting to use an AMEX card and have received the error several times.

    Thanks for the help!

    The blog I need help with is daniandjen.wordpress.com.

  2. What is the error message you receive?
    Can your try another payment option?

    Below are the only accepted means of payment.
    http://en.support.wordpress.com/payment/

    WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

    If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country or pay in Bitcoin.

    In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

    The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it's a debit card.

    More about echecks here:
    https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

    WordPress.com also accept Bitcoin for payment of certain upgrades http://en.support.wordpress.com/?s=bitcoin

  3. The message is invalid payment. I have tried an AMEX card and a VISA card and also Paypal - all the same invalid payment message. I am from Canada so the payment should be allowed. This has been occurring for 3 days now

  4. Sorry I cannot help with that but I'll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  5. I'm sorry you're encountering that problem. Can you please try clearing out your cache and cookies using the guide below?

    http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    After that please try to purchase the upgrade once more at https://daniandjen.wordpress.com/wp-admin/admin.php?page=domains&action=search_form&intent=map

  6. Unfortunately, I tried this without success. Any other suggestions?

    Thanks

  7. What's the address of the domain you are trying to map?

  8. Ladiesabroad.ca is the address I am trying to map from blog daniandjen.WordPress.com

  9. It seems that domain is still available for registration and therefore can't be mapped.

    Please let us know if you need any further assistance!

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