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Is it really possible to connect Klout with self-hosted WP blogs via Jetpack?

  1. muiiio
    Member

    I have a self-hosted blog with JetPack installed, a WordPress.com account and a Klout.com account. Recently I read that JetPack allows Klout.com users to finally connect the service to their self-hosted blogs. I tried doing that, but I received the following message:
    "That site does not seem to be accessible or no longer has the Jetpack plugin installed."

    I have the latest version of JetPack. It occurred to me, that I have so edited the PHP of my self-hosted blog, that the Home Page automatically redirects the visitor to the latest post. Is it possible that this causes trouble?
    Blog url: http://www.muiiio.com/

  2. bryanvillarin
    Staff

    It's definitely possible. Can you try switching to a default theme, such as Twenty Eleven or Twenty Twelve, then try to connect Jetpack again?

  3. muiiio
    Member

    Hi, thank you for replying :)

    I just tried with Twenty Eleven, and again I got the same message. Is there a way to diagnose the cause?

  4. bryanvillarin
    Staff

    Thanks for giving that a try. You can enter your site URL here:

    http://jetpack.me/support/debug/

    In Settings -> Writing, can you enable XML-RPC and click Save Changes, then give it another try?

  5. bryanvillarin
    Staff

    Also, can you upgrade to Jetpack 1.9 which fixes a problem with Klout?

  6. muiiio
    Member

    Thank you for your help!

    I ran my blog through the Debug module, and it did tell me that XML-RPC seems to not be enabled. However, it is.

    Also, xmlrpc.php successfully displayed "XML-RPC server accepts POST requests only."

    So, if xmlrpc is OK, and the problem persists with a theme such as Twenty Eleven, then it must be a plugin issue?

  7. macmanx
    Happiness Engineer

    Have you tried with Jetpack 1.9 (released this morning)?

  8. muiiio
    Member

    I just did.
    Also, I disabled all plugins and activated Twenty Ten.
    Still the same message.

    So I'm all out of ideas :)

  9. macmanx
    Happiness Engineer

    Would you please take a screenshot of the error you're seeing, upload it via Media -> Add New in your blog's Dashboard, and provide us with the image URL so we can take a look?

    http://en.support.wordpress.com/make-a-screenshot/

  10. muiiio
    Member

    Like so?
    http://www.muiiio.com/?attachment_id=1859

  11. macmanx
    Happiness Engineer

    Ok, that's what I expected (but had hoped not) to see.

    We can't seem to post to your XML-RPC on this end either.

    Would you please ask your hosting provider if they have suddenly decided to block it?

  12. muiiio
    Member

    Sure thing.

    Awesome thing about my hosting provider - they're just as prompt and helpful as you guys are :)

    Lemme c now...

  13. macmanx
    Happiness Engineer

    Thanks!

  14. muiiio
    Member

    Well, they said that they have definitely not blocked it in any way. Also, they are willing to help out, if need be.

    Is it possible that I have somehow blocked/limited this XML RPC thing? Changed some permissions, for example? I use WSD Security, is it possible that it has modified permissions?

    WSD Security - http://wordpress.org/extend/plugins/websitedefender-wordpress-security/

  15. muiiio
    Member

    Tried changing permissions to 666 and 777, still the same error.

  16. macmanx
    Happiness Engineer

    First, make sure you have the file set to 644.

    WSD may have altered things, but shouldn't function when it is inactive. have you already tried with that plugin deactivated?

  17. muiiio
    Member

    Permissions were originally set at 644, and are currently back to 644.

    I tried with all plugins deactivated and with a default theme. No luck.

    Not sure where to look anymore :) I'm in mu CPanel, looking around, but nothing comes to mind.

    Directory structure / WP installation (location) issue?

  18. macmanx
    Happiness Engineer

    What do you have the Site URL and WordPress URL set as at Settings -> General in your blog's Dashboard?

  19. muiiio
    Member

    Both are set to http://www.muiiio.com

    And I have no idea whether this matters, but:

    /home/blogdirectory/www/xmlrpc.php

    This is the structure I see. Actually, I also see:

    /home/blogdirectory/public_html/xmlrpc.php

    And I am not sure why I see both www and public_html in there, and whether this is normal.

  20. muiiio
    Member

    Sigh. I think I made a mess. Entered what appears to be a wrong URL as the WordPress URL.

    Now... to see how to fix that.

  21. macmanx
    Happiness Engineer

    To answer the first question, /www/ should just be an alias of /public_html/, so stick with /public_html/ if you can.

    As for the second, http://codex.wordpress.org/Changing_The_Site_URL may help, though I recommend asking the folks at http://wordpress.org/support/ if you need further assistance.

  22. muiiio
    Member

    Ah, I fixed it already :) Thank you!

    Now I am just trying to figure out whether both URLs should be one and the same (http://www.muiiio.com), or one should contain more information regarding the WP installation.

    What would you recommend, based on that directory structure I gave earlier?

  23. macmanx
    Happiness Engineer

    From what you listed before, I'd say that both should be the same, but http://wordpress.org/support/ are the folks who know more about the self-hosted version of WordPress.

    We really only support WordPress.com blogs and Jetpack here.

  24. muiiio
    Member

    Thank you, you've been most helpful :)

    If I figure it out, I will come back here and post my findings. Someone else could benefit too :)

  25. macmanx
    Happiness Engineer

    You're welcome!

  26. muiiio
    Member

    I used some XMLRPC validator - it says things are OK...
    http://www.muiiio.com/?attachment_id=1861

  27. macmanx
    Happiness Engineer

    We're still getting a "page not found" for the file.

    Entering your blog's URL at http://jetpack.me/support/debug/ should provide you with some data that you can share with your hosting provider.

  28. muiiio
    Member

    This is what the debugger gives me:
    http://www.muiiio.com/wp-content/uploads/2012/10/Debug_Jetpack.png

  29. macmanx
    Happiness Engineer

    Oh, sorry, I forgot you couldn't see everything that I do.

    Basically, your XML-RPC file is returning a 404 not found error for us, which usually means that they're blocking it (or us) for some reason.

    Are they noticing anything in the server access logs that might help?

    Basically, try connecting Klout or Jetpack again before contacting them, so you can provide them with a specific date and time.

  30. muiiio
    Member

    They say the xmlrpc is just fine.
    What URL can I give them, so that they can check whether it's blocked? WordPress.com, Jetpack.me?

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