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Is there a problematic software update with WordPress.com ?

  1. geekycoder
    Member

    Just a day ago, I realized that Windows Live Writer (WLW), ScribeFire and BlogJet trial no longer work properly and it is problematic to post anything with image. Did WordPress.com get updated with the latest patch or function and inadvertently cause incompatibilities issues with those blogging tools ?

    I try to figure out if it is the bug of WLW but conclude that it is not the culprit since ScribeFire and BlogJet no longer able to post flawlessly as well, so the problem likely to be from WordPress.com which host my blog site.

    The followings are what I observed:
    Any post with images that is submitted through WLW ended up corrupting some of the posts with the wrong images.
    ScribeFire no longer shows the post associated with my blog site. Rather, it now shows all the Posts associated with features of WordPress.com.
    BlogJet refuses to upload any post with image anymore.

    I reckon this is likely caused by software update by WordPress.com, and will check it out with its support forum. So in the meantime, postings with images will show the wrong image until the problem is rectified.

    hmmm, did anyone get the similar symptoms using those blogging tools as well ?

  2. 40pounds
    Member

    I second this. I'm having the same problem with Windows Live Writer and image posting.

    I added a bunch of posts on Dec 14, and almost all of them that have images point to wrong images.

    I'm not seeing anything in the forums on resolution as yet, so instead of redoing all of my posts, I'm going to wait for support on Monday.

  3. hammed
    Member

    I don't know if it's the same but some of my images do not show as well (gif images) most of the times these days.

    http://strawberryfieldsforever.wordpress.com/

  4. 40pounds
    Member

    More on this to help support troubleshoot.

    Look at this page, which has a bunch of images: http://40pounds.wordpress.com/pound-charts/ (a lot of chart images, so takes time to load).

    Everything is fine until Day 56. Notice how Day 56, 57, 58, 59, 60, 61, 62, 63, 64, and 65 all point to the same chart image. Each day should have a different chart image.

    I posted all of these on the same day, December 14, 2007.

    The same goes for this page, which is identical to the other except for using metric: http://40pounds.wordpress.com/kilogram-charts/

    The problem starts on Day 56 and continues to the Day 65, all of which I posted on December 14, 2007.

    The same goes for all other posts on Dec. 14 and after that have images.

  5. 40pounds
    Member

    re: hammed

    I think your problem is different.

    Images ARE showing, but the the WRONG image is showing. That is to say, the image I uploaded is not the image that appears in the post.

    For example, in my case, I upload images A, B, C, D, E, and F.

    But when I open their respective pages:

    -image A points to image A
    -image B points to image A
    -image C points to image A
    -image D points to image A
    -image E points to image A
    -image F points to image A

  6. thesacredpath
    Member

    @40pounds
    The first thing to do is cut down on the number of posts that you are showing on a page moving them to child pages (day 1-10, 11-20, etc.) underneath a parent page (pound charts). The majority of people out there are still on dialup and even with my 5mb connection, it takes forever for it to load. Having this many images on one page, in my experience, causes all kinds of problems. With each of your images being around 52k, 85 of them would be over 44mb's of information that would have to be downloaded by anyone viewing that page.

  7. 40pounds
    Member

    re:thescaredpath

    Thanks for that advice, but this problem is unrelated to the amount of images on that page. It's happening on all pages, big or small.

    I agree that this page has a heavy load requirement, but that's the format I need to display the progression.

    It will be about 4.4 mb, however, not 44.

  8. 40pounds
    Member

    This problem could also be related to how files are named.

    All of the images on http://40pounds.wordpress.com/kilogram-charts/, for example, are named image003.png BEFORE I UPLOAD THEM.

    I don't change the name before I upload.

    I just assume that will be done by WordPress or WLW or both.

    This problem does sorta' look like its related to files named the same, but that are actually different.

    If WordPress changed how/where it stores image files or file paths, this could be the cause of the problem.

    Geekycoder: Are the files you're having a problem with also named the same (on your local computer/before you upload them)?

  9. geekycoder
    Member

    40pounds,
    "Are the files you're having a problem with also named the same (on your local computer/before you upload them)?"

    Yes, I having problem with them too because the blogging tools will automatically renamed the uploaded graphics file appropiately to prevent conflict with existing image. I am not using FTP to upload directly but blogging tools such as Windows Live Writer and BlogJet, ScribeFire.

    I suspect that just two days ago, WordPress perform a software update that make cause problems with the blogging tools.

    I getting frustrated because some of post is showing all the wrong images. And new post always show wrong image.

    Is there a WordPress support staff willing to comment on this post and provide a resolution ?

    thank

  10. timethief
    Member

    I also believe that updates are frequently undertaken on weekends because it seems that weekends are times when we do experience "breakage".

    Support hours are Mondays-Fridays 8AM- 4PM ( acific time) and during that time frame this link is active http://wordpress.com/contact-support/

    However, staff do monitor these forum threads and they choose which issues to give priority to when answering them.

  11. timethief
    Member

    edit: that should read "Pacific time" above - sorry for the typo

  12. mark
    Staff

    Joseph knows about this thread and should have something tomorrow.
    Please do send a support in when open if you wish so we can email you directly once it is solved.

  13. 40pounds
    Member

    Thanks, mark.

    Geekycoder, I agree. We seem to have the same problem in the same timeframe.

    I too am using Windows Live Writer to automatically upload images.

    My files are named the same, so WLW (or WordPress) *was* resolving naming conflicts, but that process is now broken.

    At least that's all I can think of...

    Hope this helps.

  14. 40pounds
    Member

    I think this is unrelated, but it looks like Microsoft released an update to Windows Live Writer on December 12, 2007. They say "The update primarily addresses a problem in Windows Live Writer that prevents support for posting drafts to Blogger."

    I got that update automatically, so I am using the newest version with this fix.

    Again, I doubt it's related, but there's always that possibility.

    WLW blog: http://windowslivewriter.spaces.live.com/blog/cns!D85741BB5E0BE8AA!1453.entry

    KB article: http://support.microsoft.com/kb/946058

  15. geekycoder
    Member

    40pounds,
    "I think this is unrelated, but it looks like Microsoft released an update to Windows Live Writer on December 12, 2007. They say "The update primarily addresses a problem in Windows Live Writer that prevents support for posting drafts to Blogger."

    There is high chances it might not be related because BlogJet and ScribeFire suddenly face problem uploading post with images too.

    Hope this will be rectified soon.

  16. josephscott
    Staff

    I've tried to re-create this problem several times with no luck. I tried this using the most up to date WLW (Build 12.0.1367.1128). The uploaded images came through without any problems.

    If you are seeing this problem please contact support and provide details on the upload and post that are having issues.

    I'm happy to track down this problem, but at this point I need more data to figure out what is going on.

  17. 40pounds
    Member

    One way might be to look into what happened to the paths of a page that was affected by/during this issue:

    Go to http://40pounds.wordpress.com/kilogram-charts/ and scroll to Day 56.

    Day 56's chart image path is:
    http://40pounds.files.wordpress.com/2007/12/image003-thumb.png?w=449&h=283

    Day 57's chart image path is THE SAME, but should be different because Day 57's chart is different from Day 56.
    http://40pounds.files.wordpress.com/2007/12/image003-thumb.png?w=449&h=283

    Day 58's chart image path is THE SAME, but should be different because it too is different from the previosu day's.
    http://40pounds.files.wordpress.com/2007/12/image003-thumb.png?w=449&h=283

    Ditto for Day 59, 60, 61, 62, 63, 64, 65. They are supposed to be different images, but they are all the same.

    More on this:

    I added all of these images to that page at once, on Dec. 14.

    All of the images were named image003.png locally (on my machine). They were in different folders, of course.

    Before this problem started, WLW or WordPress didn't seem to care if all the images in a post were named to same locally.

    But now it looks like images with the same name are being overwritten, like naming conflicts are not being resolved or something.

    I don't want to edit the affected pages, as that could make it more difficult to troubleshoot.

    I will create a new page, add 5 DIFFERENT images to it, but all having the same name to see if I can reproduce this.

    Thanks, joseph.

  18. 40pounds
    Member

    OK, I created the page and the problem is still there:

    http://40pounds.wordpress.com/2007/12/17/test-post-for-wordpress-support-team/

    All 5 of those chart images are supposed to be different, but instead they all point to the same image...the last one.

    :(

  19. 40pounds
    Member

    Now I create a page that has 5 images with different names, and see what the result is.

  20. thesacredpath
    Member

    Thanks for that advice, but this problem is unrelated to the amount of images on that page. It's happening on all pages, big or small.

    I agree that this page has a heavy load requirement, but that's the format I need to display the progression.

    Yes, but having been here at wordpress.com for some time, and seeing pages with tons of image go "b0rk," and seeing them go "unb0rk" when the some of the images were removed, I'm still of the mind that that could be part of the problem. I downloaded LiveWriter (XP Professional) and put 25 images into my test blog without a problem using the same theme that you are.

  21. 40pounds
    Member

    OK, here's test page 2.
    http://40pounds.wordpress.com/2007/12/17/test-post-2-for-wordpress-support-team/

    The images here are the same as in the first test page, but I changed their names locally.

    In the first test page, all 5 images are named the same locally. This breaks WordPress.
    image003.png
    image003.png
    image003.png
    image003.png
    image003.png

    In the second test page, all 5 images are named differently locally. This does not break WordPress.
    image003_61.png
    image003_62.png
    image003_63.png
    image003_64.png
    image003_65.png

    This narrows it down.

  22. thesacredpath
    Member

    If, on your local computer, the image names are the same, then you might be onto something. I've never done that, I always make sure my images have different names when I upload them via my offline blog editor. It's just something I do as a normal thing.

  23. 40pounds
    Member

    re:sacredpath, thanks for trying to help, but this is technical problem that need a fix. WordPress does not want its system to be a "trial-and-error-add-images-remove-images-until-things-work" system. This is a new technical problem that is recent and reproduceable. Thanks, however.

  24. thesacredpath
    Member

    Well for what it's worth then, you're welcome and you will have to sort it out with staff.

  25. 40pounds
    Member

    Looks like this isn't limited to single posts, either.

    If I make a post using image004.png titled "New Post A"

    and I make a new post titled "New Post B", completely different from A, but use an image named image004.png, the image in New Post B overrides the image in New Post A.

    This is getting serious.

  26. josephscott
    Staff

    Ok, what 40pounds has brought up is different from the original start of this thread (that image uploads were being corrupted).

    I've confirmed in WLW that if you upload an image with the same name multiple times you don't get unique names on the WordPress.com side. I'm looking into why this is happening.

  27. timethief
    Member

    @josephscott
    This is my experience. If I upload an image with the same name multiple times using the Tiny MCE editor then on the blog what will be displayed is the very first image that I uploaded. Therefore like thesacredpath I have learned to rename my images because I know the original will not be overwritten.

  28. thesacredpath
    Member

    Personally, I wouldn't expect WordPress, or WLW for that matter to resolve duplicate file names in uploads and think for me. I might like it if it warned me that I was about to upload a file with the same name, and ask me if I wanted to overwrite it or not (like computer OS's do), but not to just automatically assume that I wanted it to upload the file and change the name.

    Sorry, I see this as an un-issue, but that's just my opinion.

  29. 40pounds
    Member

    re:josephscott "what 40pounds has brought up is different from the original start"

    Thanks for looking into this. I think we're having the same problem, but describing it differently. At the beginning of the thread, we knew there was a problem with the wrong images appearing, but didn't know why. I think we've narrowed it down to files of the same name not get unique names.

    To clarify, I don't think anyone is experiencing corrupted images, just corrupted pathing or reference metadata (HREF).

  30. josephscott
    Staff

    WordPress has traditionally enforced a unique file name for uploads.

    We've identified where the problem is and are preparing a fix now.

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