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issues with cloudflare on wordpress.com/allowing an ip address range?

  1. softwaretrading
    Member

    Is there a way to "allow" an ip address on the wordpress.com platform? There seems to be a lot of issues with cloudflare, and they are saying that the wordpress.com is not allowing them to access my site for some reason.

    The blog I need help with is softwaretrading.co.uk.

  2. timethief
    Member

    WordPress.com does not provide static IP addresses.

  3. timethief
    Member

    I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  4. softwaretrading
    Member

    thanks timethief. I'm not sure that I need a static IP address specifically. Here is what cloudflare people have told me:

    I have checked our logs and found these errors occurring from the backend of your site:

    02/16 13:34:47 connect() failed (110: Connection timed out) while connecting to upstream softwaretrading.co.uk
    02/16 13:31:53 connect() failed (110: Connection timed out) while connecting to upstream softwaretrading.co.uk
    02/16 13:24:23 connect() failed (110: Connection timed out) while connecting to upstream softwaretrading.co.uk
    02/16 13:19:41 connect() failed (110: Connection timed out) while connecting to upstream softwaretrading.co.uk

    These timeouts occur when our IP addresses are being blocked or throttled. Under these conditions, visitors to the site would experience intermittent site offline messages and\or connection refusals.

    1. Make sure that you're not blocking CloudFlare IPs in .htaccess, iptables , or your firewall.
    2. Make sure your hosting provider isn't rate limiting or blocking IP requests from the CloudFlare IPs and ask them to whitelist the IP addresses below.
    3. Make sure that you're operating off of the most recent versions of Bad Behavior or mod_security. mod_security's core rules aren't blocking CloudFlare requests.

    Has there been any upgrade/downgrade or change that may have caused this? Could it be some kind of infinite loop behavior between cloudflare and wordpress.com?

  5. 1tess
    Moderator

    @softwaretrading,

    I see that you have posted in this thread as well.
    http://en.forums.wordpress.com/topic/does-wordpresscom-blocklimit-traffic-coming-through-cloudflare?replies=5#post-1154927

    Because the issue is the same, I'll close this topic so staff can respond more efficiently to just one thread.

    Subscribe to that thread so you know when there is a response.

  6. timethief
    Member

    Note that Staff are attending a meetup and monitoring forum threads. They may not get to this thread until next week.

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