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Issues with Personal Domain

  1. I can't renew my domain registration for my WP blog: http://www.woodfielddental.com. I received a message: Tell them you got the error code 1001.

    History:
    On 9/10/11, I purchased Domain Mapping (woodfielddental.com), Domain Registration (woodfielddental.com): 8SJ4691958529973R $30.00
    On 10/26/12, I purchased Domain Mapping (woodfielddental.com): 44904182AW5574908 $13.00
    Blog url: http://woodfielddental.wordpress.com/

  2. Hi there, your domain woodfielddental.com expired on September 10, 2012 - one year from your original expiry date.

    When you tried to renew it on October 26, and then again on November 5, those renewals did not actually go through, since the domain was too far past its expiry date.

    You were mistakenly charged twice for these failed renewals:

    $13 on October 26 - I've just refunded this - it can take 1-2 weeks for the refund to be reflected on your account.

    $26 on November 5 - I've left this charge stand for now and will include further instructions below.

    The domain woodfielddental.com is currently in redemption. This means that the domain is deactivated, but has not yet been fully released. During this time, you can still renew this domain, but the process is more complicated than a regular renewal.

    If you'd like to renew your ownership of this domain, you have several options:

    1) We can renew the domain for you through our registrar. This costs $106, which includes $26 for the domain and an additional cost of $80 for a late renewal. We have no control over this additional cost, as it is levied on us by our domain registrar.

    2) Try to register the domain through a domain back-ordering service, such as Pool (Registering starts at $60 with Pool) http://pool.com/

    3) Wait until the domain is out of redemption and becomes available for registration again. Then, you can register it again for the regular price of $26. This would run the risk of the domain being registered by someone else before you, or the domain not being released for registration at all. The exact redemption period and the release of the domain are at the discretion of our domain registrar and we can't control it.

    If you want to have the best chance of getting your domain back, your best bet would be the first option. If you choose this option, please reply to this email letting us know. We will then send you a direct request for payment of $80 - $106 minus the $26 already paid - and will contact our registrar on your behalf, asking to restore the domain.

    Please note that time is of the essence here. Because your domain is very close to being cancelled, it may no longer be possible to recover it. If you pay for renewal and we are unable to recover the domain, you will be fully refunded.

  3. Hi Kathryn,

    Thank you for your quick response. I would like to proceed with Option 1, for you to renew the domain for me through your registrar.

    Please let me know if you have any questions, thank you!!!

  4. I've just emailed you further instructions on how to pay for your domain redemption. Please write back as soon as you've made the payment so we can proceed with trying to redeem your domain as soon as possible. Thanks!

  5. Hi Kathryn,

    Payment has been sent. Receipt #2426035

    Let me know if you need anything else, thanks!

  6. Thanks - we received your payment and have requested redemption of your domain through our registrar partner. I'll let you know as soon as I have news.

  7. The domain has been restored to your account and is reset as your primary domain. Your site is now visible here: http://woodfielddental.com/

    If you need anything else, just let us know.

  8. That is awesome, thank you for the excellent customer service! Much appreciated!

  9. My pleasure! Just let us know if you need anything else.

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