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I've upgraded to Pro bust still can't upload my theme

  1. womenonamissiontosucceed
    Member

    Hi,
    I have OptimizePress. I have my domains hosted with Hostgator. I have installed WordPress via Fantastico in my cPanel. I went back to my WordPress account to Manage my Theme to choose the OptimizePress one and the Manage Themes tab was not showing in my WordPress account. So I upgraded to Pro. It's still not showing so I still can't change it to an OptimizePress theme. I've now realised that I may only have had to spend $30 upgrade themes anyway!! So I'm frustrated! PLEASE HELP!
    Thanks, Jacqui

    The blog I need help with is womenonamissiontosucceed.wordpress.com.

  2. 1tess
    Moderator

    Please read this information about the different varieties of wordpress:
    http://en.support.wordpress.com/com-vs-org/
    On wp.com, we cannot install themes downloaded from the internet. The only themes we can use are available under the dashboard—>appearance—>themes.

    Upgrades do not change this situation: domain mapping, and CSS design upgrade, or pro bundle still leave your site hosted here at wp.com. The same rules and restrictions apply.

    If you need a refund:
    http://en.support.wordpress.com/upgrades/#refunds

  3. womenonamissiontosucceed
    Member

    Yes, I understand that. I'm not trying to install a theme downloaded from the internet.

    I don't think you understand what I am asking you.

  4. 1tess
    Moderator

    Sorry, but you cannot use OptimizePress on wordpress.com. I was confused by a theme with a similar name which is made for wp.org.
    http://www.optimizepress.com/

  5. auxclass
    Member

    I have installed WordPress via Fantastico in my cPanel.

    That goes with a WordPress.ORG install not a WordPress.COM blog

    Do you have two blogs you are working with?

  6. 1tess
    Moderator

    Please read about the varieties of wordpress to clear the confusion:
    http://en.support.wordpress.com/com-vs-org/

  7. womenonamissiontosucceed
    Member

    Ooooooooooooooooohhhhhhh!!!!!

    THANK YOU so much.

    Yes, I will ask WordPress.com for a refund. Do you know how I can contact support directly without posting my details on this forum?

  8. 1tess
    Moderator

    Good!
    The contact form is closed until the end of the U.S. Thanksgiving holiday (25 November 2012). But you should be able to reach them via your dashboard—>store—>contact then. I'll modlook this thread as well.

  9. macmanx
    Happiness Engineer

    You can cancel your Value Bundle and get a full refund within 30 days of purchase.

    Please go to the Store -> My Upgrades section of your dashboard, where you'll find the Bundle in the list of your upgrades, along with a "Cancel" button.

    Hope this helps, let us know if you have any more questions.

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