WordPress.com

1. wildrogue
   Member
   Feb 11, 2013, 11:43 PM

   Hi Happiness Engineers! My name is Steve Greene, and I run 8 WordPress blogs, having begun in 2009. I am experiencing an issue with just one of my blogs, Trike Asylum, which now has more than 300,000 visits and 1,075 comments - it is three years old. During the past week or so, my readers have reported that they can no longer leave comments because the "Leave a Reply" box is no longer the former size, and, there are no places to place their name, email, and website as has always been the case. Neither is there a "Submit" button anymore. They can write their comment by manually enlarging the reply box, but there is no way to proceed from there.

   I have confirmed these issues independently this week, trying to leave a comment myself on multiple computers, on both Windows and Linux OS platforms, and using Firefox, Chrome, and IE browsers. The situation is the same regardless of platform or browser. I am confronted with a miniature replay box and no way to actually post the comment. The only way I can comment is within the admin panel while signed in. I have been running this blog since January 2010, and comments have always been allowed. I have made no changes whatsoever. This bizarre issue just began occurring on its own, and has affected all my readers worldwide. Please visit http://trikeasylum.wordpress.com to see what I am describing. None of my other blogs experience this problem - they continue to work as expected.

   Thank you for your time and consideration my friends!
   Steve Greene

   The blog I need help with is trikeasylum.wordpress.com.

2. timethief
   Member
   Feb 11, 2013, 11:45 PM

   I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

3. wildrogue
   Member
   Feb 12, 2013, 4:07 PM

   Thank you timethief. Another anomaly that occurs on occasion during this past week is that the reply boxes and submit button appear initially, but as soon as people would begin to type the reply, the reply box would instantly shrink as described above, and the submit button, name box, email box, and website box would all disappear right before their eyes. Very bizarre - never have seen any behavior with WP like this before - good thing it is only happening with one of my blogs (of course, it happens to be the blog that sees the most reader interaction). Steve

4. catrymer
   Staff
   Feb 12, 2013, 7:26 PM

   Hi there,

   Thanks for bringing this issue to our attention. I was able to reproduce the problem you are describing and we are investigating further. Sit tight and I will get back to you when we know more.

   Best!

5. catrymer
   Staff
   Feb 16, 2013, 9:42 AM

   Hi again,

   Thanks again for alerting us to this issue. It looks like your comment forms should now be working again. Please let us know if you are still seeing any problems.

   Best!

6. wildrogue
   Member
   Feb 16, 2013, 10:50 PM

   Thanks catrymer. Yes, I have just successfully used the comment feature while not logged in, and all the necessary mechanism was functioning as expected. Take care! Steve

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