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Locked out due to Google Authenticator

  1. I had the 2-step google authentication enabled on my wp - thoughtcaster.wordpress.com but lost the app while formating my phone and now am helplessly locked out of my blog. I don't have the backup codes either. What do I do? Please help!! :'( :'( Please.

    The blog I need help with is sharonfaria.wordpress.com.

  2. The blog i need help with is thoughtcaster.wordpress.com not sharonfaria.wordpress.com

  3. If you lost the backup codes as well, you might be truly screwed. http://en.support.wordpress.com/security/two-step-authentication/#if-you-lose-your-device

    I will flag this for staff attention. They may or may not contact you via email and ask you some security questions.

  4. Hi there,

    Please contact our Account Recovery Team directly through here:

    http://en.support.wordpress.com/account-recovery/#account-recovery-form

    They may be able to help you out with the proper verification.

    Cheers!

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