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Lost Access

  1. Hi. I have lost access to martinjedgar.wordpress.com I was the only user and inadvertently changed user name and password without realising. Don't ask me how!
    Can I regain access. Can the blog be taken down. can you help?

  2. Hi there,
    You must be logged in under the exact same username account that registered the blog and who is the Admin of the blog to access it.

    As you don't have the log in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
    and click the "Need More Help" link and complete the form for account recovery.

  3. Correct. I opened a new account with same email address and now can't isolate the old account. I think it has gone?

  4. Please post the usernames and URLs involved. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.

  5. Thanks
    1. martinjedgar martinjedgar.wordpress.com - Lost access.
    2. kendalband ([email redacted]) kendalconcertband.co.uk - New account working fine.

  6. jonathansadowski
    Staff

    I'm sorry you lost access to your account "martinjedgar". In order to recover your account, we need additional information. Please complete the Account Recovery Form.

    Please use the account recovery form to provide information. Please do not post any of that information here, as this is a public forum.

  7. Thanks
    Because I opened a new account with the same email address the account recovery form won't allow me to submit my details cos it wants me to reset my password. Can I get around this?

  8. jonathansadowski
    Staff

    Accounts cannot share email addresses. I have verified that no other account shares the email address associated with your current account (kendalband).

    Your lost account was likely created with a different email address. Please check any other email address you have access to and look for the confirmation email you would have received when registering for WordPress.com.

  9. Confirmation email for martinjedgar.wordpress.com was sent to the same email address. I had two sites on that account but managed to delete one from my account; though the blog still exists as you will see. I'm sorry I got into such a tangle with this. It all started when I clicked a link to confirm a password reset then deleted and opened new account? Can I forward you the confirmation emails?

  10. I hope I'm right in thinking that the site is deleted and will soon disappear from browser searches?

  11. jonathansadowski
    Staff

    If you originally signed up for WordPress.com with the same email address you are using now for a different account, you must've changed the email address on your original account. Your account does not share an email address with any other accounts.

    If there are any other email accounts that you have access to, please check them for a confirmation of email address change for the original account that you're trying to gain access to.

    I am sending an email to the address on file for this account. If you need to share any information with me, you can provide it via that private channel.

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