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Lost layout

  1. thesleeplessreader
    Member

    Hello!

    I let my customized CSS payment pass and now, even though I've made the payment, my blog's layout did not go back to how it was before. Will I have to start all over again?

    Any help is much appreciated!
    Alex

    The blog I need help with is thesleeplessreader.com.

    The blog I need help with is thesleeplessreader.com.

  2. Hi Alex, for thesleeplessreader.com, I see the domain/domain mapping/private registration was renewed recently, but I'm not seeing a renewal on the custom design upgrade for that site. Can you provide the PayPal transaction ID and I can look into it further for you.

  3. thesleeplessreader
    Member

    It wasn't a PayPal transation, it was an automatic credit card renewal (last digits 0260).

    In the email I received it said:

    The following WordPress.com upgrades were purchased or renewed successfully:

    Item: Domain Mapping for http://thesleeplessreader.wordpress.com
    Cost: $13.00

    Item: Private Registration for http://thesleeplessreader.wordpress.com
    Cost: $8.00

    Item: Domain Registration for http://thesleeplessreader.wordpress.com
    Cost: $5.00

    Does this mean there's one more feature I still haven't paid? Is the custom design upgrade not included in this automatic renewal?

    Thanks!
    Alex

  4. Hey there Alex,

    Does this mean there's one more feature I still haven't paid? Is the custom design upgrade not included in this automatic renewal?

    That's correct. There is a WordPress upgrade called Premium which includes both the domain upgrades and custom design (among a few other things), but it looks like you purchased the upgrades separately.

    The good news is that any CSS changes you made should be preserved and reappear when you re-add the customization upgrade. You can do that by heading to Dashboard>Store and purchasing the Custom Design upgrade for $30.

    Pro Tip: Once purchased, head to Dashboard>Store>My Upgrades to enable auto renew for Custom Design or any of your upgrades so you don't have to worry about them expire :)

    Hope that helps! Let me know if you have anymore questions!

    Cheers,

  5. thesleeplessreader
    Member

    Perfect, it worked!

    I'll do the auto-renew later because at the moment there seems to be a bug with the choice of country drop-down. Whenever I move below Australia it forces me to the top countries...

    Many thanks David!

  6. No worries! Happy to help :)

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