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mail exchange help?

  1. Hi all,

    A bit complicated...

    I have a domain and email provided by Namesco

    I have a blog on wordpress.com

    The domain (namesco) is pointed to blog (wordpress.com)

    All working well. Except, in pointing the domain to the blog, apparently that disrupted the email, and I now cannot get incoming emails through to the Namesco email (test mails just vanish, they never arrive). Outgoing works.

    Namesco have advised me to 'Contact WordPress and request that the following 'MX' or 'Mail Exchange' records are set up for your domain name.' and then it gives instructions.

    Helpful - except that I can't contact wordpress becasue they don't have a contact option. Just the forums.

    I searched extensively for 'mail exchange, wordpress' etc, but nothing relevant has come up.

    Anyone got any advice? Where do I go from here?!

    Any help much appreciated, thank you

    Jenny

    The blog I need help with is lab-agency.co.uk.

  2. Here is the collection of links that you need. I don't see that particular company here but presumably one of those will work

    http://en.support.wordpress.com/?s=custom+email

  3. Hi raincoaster,

    Yes thanks - I have read all the docs and support that is available on this subject but none of it seems to work.

    For example, if you look at the instructions here, http://en.support.wordpress.com/domains/add-email/add-other-email/

    there are three lines in the box that I just don't get at all how to fill in, and the instructions from namesco apply to just the first two lines.

    If anyone can help me with these extra lines that would be great

    thanks,

  4. Continued from this previous thread by the same community member
    http://en.forums.wordpress.com/topic/namesco-email?replies=7#post-1350158

    What I said there was that the two lines you received from Namesco
    athena.hosts.co.uk
    hermes.hosts.co.uk

    seem to me to be missing something, but like I said, domain stuff is not my strong suit.

  5. For example,
    these are the specific wordpress instructions for adding my namesco details into the DNS box:
    MX 10 MAIL1.EXAMPLE.COM
    MX 10 MAIL2.EXAMPLE.COM
    TXT v=spf1 include:mail.example.com~all
    CNAME autodiscover EXCHANGE.EXAMPLE.COM
    A webmail example.com

    So, given my instructions from Namesco are:
    contact your hosting provider and request that the 'MX' or 'Mail exchange records' are updated to -
    athena.hosts.co.uk
 hermes.hosts.co.uk "
    … therefore, it's not clear how to match these two examples up.
    One example of what I have tried is this:
    MX 10 MAIL1.athena.hosts.co.uk.
    MX 10 MAIL2.hermes.hosts.co.uk.
    TXT v=spf1 include:mail.athena.hosts.co.uk~all
    TXT v=spf1 include:mail.hermes.hosts.co.uk~all
    CNAME autodiscover EXCHANGE.athena.hosts.co.uk.
    CAME autodiscover EXCHANCE.hermes.hosts.co.uk
    A webmail athena.hosts.co.uk
    A webmail hermes.hosts.co.uk
    I did a 'validate without saving' and as suspected (because it doesn't look right to me either), it came up with this error report:
    We can't save these records because they don't look right to us. Check the errors below. Please contact support if you are unable to resolve the problem.
    MX 10 MAIL1.athena.hosts.co.uk.
    MX 10 MAIL2.hermes.hosts.co.uk.
    TXT v=spf1 include:mail.athena.hosts.co.uk~all
    TXT v=spf1 include:mail.hermes.hosts.co.uk~all
    CNAME autodiscover EXCHANGE.athena.hosts.co.uk.
    (1) CAME autodiscover EXCHANCE.hermes.hosts.co.uk
    (2) A webmail athena.hosts.co.uk
    (3) A webmail hermes.hosts.co.uk

    1. This does not match any of the DNS record formats.
    2. A records should be "A <subdomain> <IP>"
    3. A records should be "A <subdomain> <IP>"

    So, I'm stuck because I can't see what I'm supposed to put in the box. If someone from wordpress tech staff could help me out with this one (or anyone really!) that would be really great.

    Thanks,

  6. PS: sorry for the block text - I did format that post but it posted without :p

  7. Hi justjennifer,

    Sorry about all the different threads - It wasn't intentional - I couldn't find the original one, so I opened a new one. Then, to complicate things further, in trying to contact support, it opened a third one which I didn't realise it was going to do....

    Not helpful you're right - I'll keep everything here from now on. If I should close the other ones that's fine, let me know how I can do that.

    On Namesco:

    I take your point about there being stuff missing from Namesco instructions. It does seem that way. I've written to them again to ask if they can fill in any more details from the sample 'customisation box' given by wordpress.

    I'll report back what they say. Thanks for your ongoing assistance...

  8. I've tagged the other thread to ask staff to close that one so we can carry on here.

    To locate your previous forum threads, you can click on your username at the top of the forum "Welcome, yourusername". That will bring you to this page http://en.forums.wordpress.com/profile/labmusicphotography

    I see that someone else has tagged this thread as well for Staff assistance, so please be patient while they get back to you. Threads marked for their assistance are usually dealt with on the basis of oldest first so do not bump your thread unless you have new information to give them. You can subscribe to this thread so you will see their response.

  9. Hi Jenny,

    The records Namesco provided are MX records, which means they can be added in this format:

    MX 10 MAIL1.EXAMPLE.COM. MX 10 MAIL2.EXAMPLE.COM.

    Since Namesco only gave you MX records (and not TXT, CNAME, or A records), you can skip the other lines in the example. I went ahead and added the two Namesco MX records for you. You can take a look at them under Store > Domains by clicking Edit DNS next to your domain name.

    Please note that it can take some time (sometimes up to 72 hours) for your email to begin working again after a change like this. If you have any questions about this, please let me know!

  10. Hi Rachelmcr

    Sorry it took so long to reply to this :( I get really random days free to do admin work, once every couple of weeks.

    Just wanted to say thank you though, because the email seems to be working now. I really appreciate your help with this and again - I'm sorry it took so long to come back and say thank you!

    You're a legend! And thanks justjennifer too, really appreciate it.

    All the best, Jenny

  11. Hi Jenny, thanks for letting us know that it's working for you! :) I'm glad we could help sort it out.

    Happy blogging!

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