Need help? Check out our Support site, then


WordPress.com Forums » Support

Malware

  1. ahmadalikarim
    Member

    Google blocked my blog because it had been infected by Malware. It redirects to a page saying:

    Google Chrome has blocked access to ahmadalikarim.wordpress.com for now.
    Even if you have visited this website safely in the past, visiting it now is very likely to infect your computer with malware.

    I found the links causing the malware through Google Webmaster Tools and requested for a review yesterday. Thankfully, today I can open my dashboard, a sign that Google had already remove the block to my website. However, when I tried to open my blog, it redirects to another page with the notice:

    Google Chrome has blocked access to this page on ahmadalikarim.wordpress.com.
    Content from ahmadalikarim.files.wordpress.com, a known malware distributor, has been inserted into this web page.

    It is almost impossible for me to to remove every single link to ahmadalikarim.files.wordpress.com because all of my blog's media uploads are there. I tried to check the site with Google Webmaster Tools but first it has to be verified. I tried uploading the html file, but it is not possible. I then tried to open the admin page for ahmadalikarim.files.wordpress.com but WordPress redirected me to a page with the notice:

    You are logged in as "ahmadalikarim" and do not have the necessary privileges to access the dashboard for "Files's Blog".

    Can anyone please advice me on what should I do next?

    The blog I need help with is ahmadalikarim.wordpress.com.

  2. raincoaster
    Member

    Google uses a company which has mistakenly marked a lot of perfectly fine things as "malware" and so I advise you not to delete anything. I will flag this for staff help

  3. ahmadalikarim
    Member

    Dear Raincoaster,

    Thank you very much. I sincerely hope that you can help me. I am really devastated by the situation.

  4. kathrynwp
    Staff

    Hi there, let me try to help you sort this out.

    Have you removed from your site all links or hotlinked graphics - images that point directly to a URL on another person's site - that include the domain blackfriday-shopping.com?

    That seems to be the culprit, as indicated in the malware report here:

    http://safebrowsing.clients.google.com/safebrowsing/diagnostic?site=http%3A%2F%2Fahmadalikarim.files.wordpress.com%2F2010%2F09%2Fcropped-my-snowing-blog11.jpg&client=googlechrome&hl=en-US

    Once that's done, you can ask Google to reassess your site.

    The instructions on how to verify a WordPress.com site with Webmaster Tools are here:

    Webmaster Tools

    Please let us know if you need further help.

  5. ahmadalikarim
    Member

    Thanks for the suggestions, Kathrynwp. If the link exists, I am not aware of it. However, I have searched for the links, blackfriday-shopping.com/, jentayu.com/ and wpcomwidgets.com/ and I cannot find any. However, those links used to exist on my blog's widget which I had already removed.

    I checked the link you gave me on how to verify a WordPress.com site with Webmaster Tools, but it does not say how to verify the 'files' site. As I mentioned before, I tried to open the dashboard of the URL but it redirects to files.wordpress.com and it says that I have not the necessary privileges to access the dashboard. See here:

    https://files.wordpress.com/wp-admin/edit.php

    Can you please help me out with this? Is there a way for me to verify the subdomain ahmadalikarim.files.wordpress.com myself?

  6. kathrynwp
    Staff

    I see that you've added the Google Webmaster Tools verification code for your site. If you've completed the verification process, the next step would be to request a malware review of your site by Google, as outlined here:

    http://support.google.com/webmasters/bin/answer.py?hl=en&answer=168328

    Let us know how it goes.

    For technical reasons, you won't be able to verify the files.wordpress.com or ahmadalikarim.files.wordpress.com subdomains.

  7. ahmadalikarim
    Member

    Dear Kathrynmp,

    Thanks. I had my blog verified and Google had now uplifted the warning from my blog specifically. But it is still blocked through the ahmadalikarim.files.wordpress.com subdomain. It says here:

    Google Chrome has blocked access to this page on ahmadalikarim.wordpress.com.
    Content from ahmadalikarim.files.wordpress.com, a known malware distributor, has been inserted into this web page. Visiting this page now is very likely to infect your computer with malware.

    I don't think I could take every photo which I had uploaded through my blog down because for one thing, the blog is five years old and I have lots of photos and also that would make my blog very boring to read.

    Please try and see it for yourself here:
    http://ahmadalikarim.wordpress.com/

  8. kathrynwp
    Staff

    Hi there - I'm going to ask our developers if there's anything further we can do our end and I'll get back to you.

  9. kathrynwp
    Staff

    Hi again - our developers have searched your site's database but couldn't find any references to the domains referenced in the Chrome malware warning. Since there isn't anything further we can do at our end, you'll need to take this up with Google directly. You could try posting in their Chrome support forum:

    http://productforums.google.com/forum/#!topic/chrome/

    Good luck.

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags