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Manual renew settings, billed anyway

  1. Even though my Upgrade settings are set at Manual Renew, I was still billed for an Upgrade renew. I also received an email prior to the billing explaining that my domain would expire if I didn't renew, but was still billed anyway. I no longer want the domain.

    The blog I need help with is justaddwriter.com.

  2. I've tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.

  3. Hi! I can see that you made a similar complaint in this thread:

    http://en.forums.wordpress.com/topic/still-billed-with-manual-renew-settings

    I'd be glad to help you cancel the domain and issue you a refund. After canceling the domain though, there's no guarantee that you can get it back.

    http://en.support.wordpress.com/domains/cancel-domain/

    Let me know how you'd like to proceed. Thanks!

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