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Message says I have used 3 gigs of media storage and I do not think I have

  1. inkbluesky
    Member

    I get a message that I have used up 3 gigs of media file space. I almost positive I do not have 3 gigs worth of media files stored on WP. It seems like you can counting media files I have stored on Google or YouTube or Vimeo. Are also counting posts and texts. That might add up to 3 gigs at this point, but then I can still create posts and still insert media being stored on Google, YouTube, etc. What I cannot do at this point is upload a header or background image - and yes I have gone through media and deleted all unattached media, plus a few other images that were stored on WP. If on review you still think I have 3 gigs of media stored on WP I would like to see an accounting of that media.

    The blog I need help with is inkbluesky.wordpress.com.

  2. inkbluesky
    Member

    I get a message that I have used up 3 gigs of media file space. I fairly sure I do not have 3 gigs worth of media files stored on WP. It seems like you can counting media files I have stored on Google or YouTube or Vimeo. And when I search my media library it shows files stored on another server multiple times - are you counting those double uses - which are not my doing. Are also counting posts and texts. That might add up to 3 gigs at this point, but then I can still create posts and still insert media being stored on Google, YouTube, etc. What I cannot do at this point is upload a header or background image - and yes I have gone through media and deleted all unattached media, plus a few other images that were stored on WP. If on review you still think I have 3 gigs of media stored on WP I would like to see an accounting of that media.

  3. auxclass
    Member

    Dashboard >> Home >> has a storage used summery

    Vimeo, Google, YouTube storage does not count - just items that are in the Media Library count

  4. inkbluesky
    Member

    I've checked all my media library files. All except maybe a megabyte or two is stored on Google servers. WP has to be counting the graphic files I have stored on other servers to come up with me using that 3 gigs.

  5. timethief
    Member

    I'll tag this thread for Staff to look into this for you. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  6. zandyring
    Happiness Engineer

    Hi there,

    I'm seeing more than 2,500 images in your media library, which makes it definitely possible for you to reach your 3GB max.

    I also see you have duplicates in there - what do you mean that these are on other sites and not stored in your library? How are you linking to these when you compose a post? If something appears in your media library, it has been stored in your media library and counts towards your total count. Images and videos that are stored on other sites that you link to but do not upload do not count towards your total.

    I think with a little more clarification we can get to the bottom of this!

  7. inkbluesky
    Member

    The vast majority of those images are stored on another server, not WP. I don't know why they would be counted as part of my media library anymore than YouTube/ Vimeo videos, which I link to and insert into a post, but are obviously not stored on WP. I don't know why the pictures are in or considered part of my media library since like 98% of them are not on WP's servers - if you download one you'll see it has the name of the server. I also don't know why WP has them in the media library multiple times - that is something I have no control over that I'm aware of. Thanks.

  8. auxclass
    Member

    I looked at about 40 images on your front page and they are all in your medial library - they only get into your media library when you upload them to your blog - you do have links below the images that reference blogger etc to I guess must be the original image location - but the images themselves are in your media library - look at your library - you will see the images there

  9. inkbluesky
    Member

    I upload the images on another site - Google's Picasa. I copy the image location and open the WP dialogue box that says insert image. A thumbnail is inserted. Below that I link to the larger image. At no point have I uploaded an image to WP ( there might be a couple mb's worth on WP at most) When my page loads it calls on the image from another server. When readers download, say a wallpaper, they're retrieving that image from another server, not WP. We need to get past this perception that since WP has placed these images in my media library on WP, that I have uploaded and stored them on WP. That the images are counted as part of my storage just because WP counts them as being stored is the root of the problem. In order for graphics or video to take up storage space on WP I would have to upload them to WP. The YouTube to graphics comparison is apt. I insert the code from YT and it does not or should not count. I insert the image location from Google and that should not count. Sorry if I sound angry, I'm not. The bottom line is WP is counting graphics stored elsewhere as being stored on WP. It does not matter what my media library says, that's the problem. Thanks.

  10. zandyring
    Happiness Engineer

    Hi there,

    I am looking at this post as an example post:
    http://inkbluesky.wordpress.com/2013/01/28/sleeping-red-fox-wallpaper-jefferson-and-myths-being-corrupt-and-thinking-one-is-not/

    So the first image is definitely uploaded into your media gallery - you can see this if you go to your edit view:
    https://inkbluesky.wordpress.com/wp-admin/post.php?post=7984&action=edit

    The URL link below it is the original image link, as you intended.

    So I'm trying to recreate this to see how this could be happening. When you say "Below that I link to the larger image" could you be more specific and let me know what exact steps you're taking in the Add Media window? If you could get a screenshot, that would be great so I could see all your settings.

    Cheers!

  11. notawoodpecker
    Member

    I looked at about 40 images on your front page and they are all in your medial library

    I won't even think about going to a page I know has 40+ images and where there is a question about having filled a Media Library, but has anybody checked the file sizes on those images?

  12. notawoodpecker
    Member

    And when I search my media library it shows files stored on another server multiple times

    If they were indeed stored on another server, they wouldn't be listed in your media library here (as far as I know).

    Are you sure you're embedding/hotlinking them with the <img> tag and not transloading them to your Media Library?

  13. auxclass
    Member

    but has anybody checked the file sizes on those images?

    150 to 250k each - adding them up would have required taking my socks off to count on my toes :)

    I just paged down the front page

  14. notawoodpecker
    Member

    Well, that's heavier than I would recommend, but not excessive. I was wondering if this was a case where they were 800 or 900K each.

  15. auxclass
    Member

    @zandyring - indicated above the media library has 2,500 images

  16. notawoodpecker
    Member

    Yeah, I know. That's why I'm wondering if there's some unintentional transloading happening.

  17. inkbluesky
    Member

    In reply to zandyring, Happiness Engineer. When I click the add media button it pops up and says straight away that I have used up my media storage space. So where it says insert image from URL I paste the location of the thumbnail you see - and that picture is what everyone claims is part of my media library. Under the pictures is usually a link to the full size. For whatever reason - as policy or programming, WP adds those thumbnails to my media library. Why would WP add images clearly placed on another server into my media library and count it as storage use. I realized early on when WP had a very small storage limit that I would have to find somewhere else to host the images. Having done that, WP is still counting images hosted/stored elsewhere as part of my storage. So for any other WP blogger that is hosting images on other servers because of storage issues, they are still being charged with space usage by WP. That does not begin to make sense. Or think about it this way. Every time I post it says I am over my storage limit, yet I can post that thumbnail from the URL and provide a link. Either I am over my storage limit - according to WP or it should say sorry you cannot post images from other servers either. WP has taken it upon itself to store those images, not me. I did not upload them to WP's servers. Just maybe this could all be a quirk of bad programming by WP. There is no reason for WP to have those images in my media library - that is what the insert URL dialogue is supposed to be about. The blogger is displaying an image hosted somewhere else. Or put even another way, whether a blogger uploads their images to WP or has them hosted on another server, you still count them as storage use on WP.

  18. zandyring
    Happiness Engineer

    Hi inkbluesky,

    I tested this with an image I grabbed from your site, and while everything was fine for awhile, sure enough later I saw that it had uploaded to my Media Library. This shouldn't happen.

    I'm trying to figure out how this is happening and what the resolution will be. You're right that these images hosted elsewhere shouldn't be counted, but they are somehow automatically uploading to your media library so they ARE getting counted - in error.

    I'll let you know when I have more information!

  19. notawoodpecker
    Member

    I tested this with an image I grabbed from your site, and while everything was fine for awhile, sure enough later I saw that it had uploaded to my Media Library.

    I just created a test post on another WP page with a hotlinked image from a random web page (not from the OPs pages) inserted via 'Insert from URL'. So far it does not show in my Media Library, but I'll check it again in a while.

  20. zandyring
    Happiness Engineer

    Cheers notawoodpecker!

  21. notawoodpecker
    Member

    Interesting .....

    See this page: http://dontbeawoodpecker.wordpress.com/

    Test One (Stews) is hotlinked from telegraph.co.uk and does NOT appear in my Media Library. Full image source URL is: http://i.telegraph.co.uk/multimedia/archive/02333/virgin_1815634b_2333966b.jpg

    Test Two (No Sale Button) is hotlinked from from the OP's page Zandy posted above and does NOT appear in my Media Library. Full image source URL is: http://inkbluesky.files.wordpress.com/2013/01/no-sale-old-register-keys-inkbluesky.png?w=400&h=300

    Test Three (Sleeping Fox) is hotlinked from 3.bp.blogspot.com and DOES appear in my Media Library. Full image link URL is: http://3.bp.blogspot.com/-P12f9Bx98_E/UQakx49UhbI/AAAAAAAAD4k/8VyI9qScJMY/s1600/sleeping-red-fox-wall-inkbluesky.png

    All were done exactly the same way using the "Insert from URL" option under the "Add Media" in the New Post form.

    Also note that while the Sleeping Fox image in the OPs post is 133 Kb, the full image from the blogspot source URL is nearly 3Mb and that is the file space occupied in my Media Library.

    Also, I'm not sure why it went full size instead of some sort of thumbnail, but I don't insert media very often so I may have missed a step.

    Main question though is why did the blogspot sourced image automatically transload while the others didn't?

  22. notawoodpecker
    Member

    The part I can't reproduce is the OPs comment about foreign URLs. Every way I look at the Fox image, I see the usual WP media/files type URL, never the blogspot one.

  23. zandyring
    Happiness Engineer

    Thanks Not A,

    I also checked with Tumblr and didn't get the problem, so it seems to be pretty localized to Blogger/Blogspot. I've made a note with the internal team.

    Inkbluesky,

    Hopefully we can get this righted so you can get your media library back!

  24. zandyring
    Happiness Engineer

    Hi all,

    This is a feature that we offer, but that isn't accurately reflected in our support documentation (to be fixed shortly!)

    We do auto import images from certain sites in order to provide a faster, more reliable user experience.

    I apologize deeply for the confusion - we all learned on this one!

  25. notawoodpecker
    Member

    Hmmmm......

    Well, then I suggest two things:

    1) The ability to opt out somehow.

    2) A caution be displayed on selection of HQ images that exceed 500Kb so people don't unknowingly eat their allotted storage space.

  26. zandyring
    Happiness Engineer

    I'll make a note for the team, thanks!

    This program has been running for about two and a half years now, FYI.

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