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Misleading Advert - Poor service level.

  1. Hi There, I'm extremely disappointed with WordPress' level of blog customisation and I think your advert is misleading.

    Having paid: U$ 25.00 p/year for a personal domain and another U$ 100 to customise my Blog exactly how I wanted (as adverted by yourselves), you would have thought that futures will be available to use as advertised.
    I have subscribed for a theme called AVID and the format, fonts and colours available to use just simply do not reflect what your advert says.
    I CANOT CUSTOMISE IT HOW I WANTED. I CAN NOT EVEN CHANGE THE COLOUR TITLE! Fonts, colours and other features do not work as advertised. Having spent hours trying to get a simple blog up and running, the level of service received by WordPress is terrible.
    Blog url: http://agathapereiradotcom.wordpress.com/

  2. Sorry to hear that you are dissatisfied.

    Avid is a premium theme and we volunteers in this forum have no experience with paid premium themes.

    http://en.support.wordpress.com/themes/premium-themes/#premium-theme-support

    Premium Theme Support

    Along with the distinctive features and a gorgeous design, purchasing a premium theme for your WordPress.com site also gives you full access to dedicated support on the WordPress.com forums from the theme authors themselves, where you may also find customization tips for your theme. Only the site owners who’ve purchased a theme can post and reply there—though it’s publicly viewable to everyone.

  3. Hi There, I'm extremely disappointed with WordPress' level of blog customisation and I think your advert is misleading.

    Having paid: U$ 25.00 p/year for a personal domain and another U$ 100 to customise my Blog exactly how I wanted (as adverted by yourselves), you would have thought that futures will be available to use as advertised.
    I have subscribed for a theme called AVID and the format, fonts and colours available to use just simply do not reflect what your advert says.
    I CANOT CUSTOMISE IT HOW I WANTED. I CAN NOT EVEN CHANGE THE COLOUR TITLE! Fonts, colours and other features do not work as advertised. Having spent hours trying to get a simple blog up and running, the level of service received by WordPress is terrible.

  4. Thank you for your post 1Tess.

    I have just tried the link you gave (Premium Theme Support) but have had no luck. The link connects me to WordPress.com Forums » Support, which brings me back to square zero.

  5. Oh, sorry:
    It's the link in the quotebox:
    http://premium-themes.forums.wordpress.com/

  6. Hey I found this video for setting up the Avid theme. It might help you. I was face pounding my keyboard until I did. There is a section that talks about how to change your colors and whatnot in multiple different ways. I'm still having issues but my blog is finally viewable now. good luck

  7. agathapereirablog has posted to the Premium Theme Support forum and is getting help form the theme's author. http://premium-themes.forums.wordpress.com/topic/misleading-advert?replies=5

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