WordPress.com

1. kbkev78
   Member
   Jun 21, 2012, 11:39 AM

   I upgraded to WP 3.4, which was fine. I then tried to upgrade Jetpack to 1.4.2.

   First, the install failed. It deactivated Jetpack, but couldn't remove the old directory. I have had this before (with Jetpack updates). I wait an hour or so, then I can delete the Jetpack folder from the plugins folder, and install Jetpack from scratch.

   I installed Jetpack ok, but now I don't see the "site stats" option in the admin menu, and I don't see the widgets. I've been through the whole painful process a couple of times, including removing all other plugins...

   In the Jetpack screen, I get the "Learn More" button, but no "Activate", "Deactivate", or "Settings" buttons at all.

   Any hints?

   Thanks
   Kevin
   Blog url: http://www.onefaithonechurch.com

2. kardotim
   Happiness Engineer
   Jun 21, 2012, 12:04 PM

   Could you try and disable all other plugins and reactivate Jetpack. This way we can see if other plugins interfere with Jetpack.

   Also make sure you are running the latest WordPress and Jetpack version:
   http://www.wordpress.org
   http://www.jetpack.me

   Looking forward to your reply.

3. kbkev78
   Member
   Jun 21, 2012, 12:18 PM

   Done.

   Versions are as in my original post.

   With Jetpack only, "Jetpack" appears in the admin menu, but no sub-menu items. Selecting it gives me the screen full of "Learn More" buttons, but none of them have any "Activate", "Deactivate" or "Settings".

4. kbkev78
   Member
   Jun 21, 2012, 12:30 PM

   Debug info (Blank fields are blank in the original, including the ID and TOKEN. Is that normal...?):

   CLIENT_ID:
   BLOG_TOKEN:
   USER_TOKEN:
   CERT:
   TIME_DIFF:
   VERSION: 1.4.2:1340277262
   OLD_VERSION: 1.4.2:1340277262
   PHP_VERSION: 5.2.17
   WORDPRESS_VERSION: 3.4

5. macmanx
   Happiness Engineer
   Jun 21, 2012, 5:13 PM

   Hm, those shouldn't be blank.

   Theme functions can sometimes interfere like plugins. Would you please try just activating the Twenty Eleven theme temporarily?

6. kbkev78
   Member
   Jun 22, 2012, 3:11 AM

   Ok. That's resolved. Thanks.

   Switched to Twenty Eleven, and Jetpack prompted to be activated. I activated it then switched back. AOK.

   Thanks v. much!

7. macmanx
   Happiness Engineer
   Jun 22, 2012, 5:34 AM

   You're welcome!

Topic Closed

This topic has been closed to new replies.