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moved from wp.com to a wp.org, subscribers don't receive newsletter anymore

  1. saravitalisustainabletourism
    Member

    hi, please can you help me with my problem?
    I moved from wp.com blog to a wp.org website, I have activate redirection already but my blog subscribers, even if they appears on the user list, do not receive newsletter anymore, since then.

    the first one: http://sustainabletourismworld.wordpress.com/
    is redirected to
    the second: http://www.sustainabletourismworld.org

    I tried to solve the problem using the wordpress plugin Jetpack, but it is not a solution.
    I have already asked into wp.org forum but they suggested me:

    - If you moved your site from WordPress.COM to WordPress.ORG, you need to ask the WP.COM support team to move your subscribers for you. Post on the WordPress.COM forums, and include both URLs and confirm that you already have JetPack activated on your new site. -

    Thanks a lot in advance for your help!
    Sara

    The blog I need help with is sustainabletourismworld.org/.

  2. Do you have a newsletter plugin on your site?

  3. saravitalisustainabletourism
    Member

    no at the moment.
    At the beginning (one months ago) I suppose as the blog the website will automatically share through email every post.
    after I tried with jetpack Subscriptions (15 days ago) and it was working for the new subscribers who are subscribing from this form.

    but I still receive subscriptions from the wordpress.com account (the follow button when you visit a blog) and these do not recieve any post or other informations.

  4. saravitalisustainabletourism
    Member

    I am back using jetpack now, but the problem is still here, the regular subscriber list doesn't change and they don't receive any newsletter through email. :(

  5. I have transferred your subscribers as requested.

    Please let us know if you need any further assistance!

  6. saravitalisustainabletourism
    Member

    Thanks a lot! :)

  7. You're welcome!

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