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My blog has been hacked???

  1. How do I fix the appearance of my blog which mysteriously changed on its own last night? I tried to open my blog from different computers and the appearance is messed up on every computer. And the wordpress.com site is very slow, but all of the other sites are working fine. Has WordPress.com been hacked?

    The blog I need help with is loralucero.wordpress.com.

  2. Has WordPress.com been hacked?

    No. What exactly changed? I'll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    Please post screenshot, upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

  3. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

    1. Try clearing your browser’s cache: http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

  4. Thank you for your response.

    I think I have narrowed the problem.

    When I open my blog http://www.loralucero.wordpress.com I do not see any pictures and the formatting is gone and the entire screen is red-orange.

    When another person in my house tries to open my blog from her computer, she has the same problem. She can't see any pictures on my blog and the entire formatting is screwed up.

    We are using a wireless internet connection in Gaza City, Palestine.

    My friends in the USA tell me they can see my blog and it looks normal. My friends in Gaza tell me they can see my blog and it looks normal.

    So the problem must be with the wireless internet connection. I am trying to find someone at the internet provider's office in Gaza to speak with.

    Does this sound right?

  5. I tried to upload a screen shot but can't figure out how to do it. I hope my description is helpful.

  6. Hi there - the site looks fine from this end as well. Contacting your ISP sounds like a good route, since the issue is specific to their network.

    At the same time, you could also try a traceroute following the instructions for Windows here:

    Advanced Browser Troubleshooting

    If you post the results of the traceroute it might help us see where the trouble lies.

  7. I doubt you got "hacked" but I would suggest changing your password, just in case!! :P

  8. @loralucero
    Please do exactly what Staff ie. kathrynwp has requested.

  9. Hi Kathrynwp ----- Thanks for this advice. I will ask my young friend at home to help me do as you have requested about a traceroute. I am 60 years old and don't find it as easy to use the computer as my younger friends.

    I am now sitting at another location in Gaza --- outside of the house where my troubles with the blog were first noticed about a week ago. Using my same laptop but a different wireless connection, I am able to access my blog normally and I don't see any problems.

    So I think we have narrowed the problem to the wireless server at the house in Gaza. We will run the traceroute and send you another message. Thank you.

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