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My design tools won't load

  1. Hey! I've been having some issues with wordpress, whenever I try to customize my theme, the design tools won't load.
    I've tried a variety of themes with no change in the situation whatsoever.
    Any ideas to resolve this?

  2. Hello there,
    If you have not purchased the custom design upgrade note that no changes you try out aside from those such as Custom Background, Custom Header, etc. which are stated on the theme description pages in the features column (right hand side) will be visible to visitors.
    http://en.support.wordpress.com/custom-design/
    http://en.support.wordpress.com/custom-design/editing-css/
    http://en.support.wordpress.com/custom-design/custom-fonts/

    You do not need to load the design tools unless you have the Custom Design upgrade. All of these functions can be accessed from your dashboard - without loading the custom design tools - no upgrade required.
    Appearance > Header
    Appearance > Background
    Appearance > Theme Options (applicable only to some themes)
    Settings > Reading (set a static front page)
    Site Title and Tagline > Settings > General

    If you are using the preview mode for the Custom Design upgrade some of the settings in that mode will save but they won't show up on the front end unless you purchase the upgrade.

    To go back to the free options, go to Appearance → Themes → Customize → Colors and click the "exit the preview" link in yellow at the top of the panel on the right.

  3. P.S. I just noticed you do have the upgrade so are you logged in under the exact username account that registered the blog in question?

  4. P.P.S. Are you running one of the browsers and versions of them found here? http://browsehappy.com And do you have third party cookies enabled? http://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies

  5. Just checking back in here to see if you're still having any trouble with the custom design tools. If you are, could you please let me know the blog URL of the blog you're working on as well as your browser name and version?

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