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My domain provider cannot find WordPress name servers

  1. nicklevantis
    Member

    Before three days I bought the WordPress site redirect and i follow all the procedures that you describe for entering new nameservers (ns1.wordpress.com, ns2 .. etc _) in my domain provider (Godaddy).

    After three days i cannot redirect my wordpress blog to my domain name nicklevantis.com. GoDaddy inspection system gives a warning that cannot find any nameservers. Yesterday i have sent an email message to your support but i don't have an answer after 20 hours....

    Please help me

    The blog I need help with is nicklevantis.wordpress.com.

  2. nicklevantis
    Member

    Please help me SOS !

  3. auxclass
    Member

    Did you follow these instructions??

    http://en.support.wordpress.com/domain-mapping/map-existing-domain/

  4. jjonesftw
    Member

    Nick, I checked your domain using a tool at http://www.mxtoolbox.com/SuperTool.aspx?action=a%3anicklevantis.com and it doesn't look like the name servers are pointed properly with Go Daddy. Please check out this Go Daddy support article that shows how to set up a domain with WordPress.com: http://support.godaddy.com/help/article/5182/mapping-your-domain-to-work-with-a-wordpresscom-blog

  5. nicklevantis
    Member

    Yes i follow the godaddy instructions and wordpress as well. But no hope ..

    The godaddy name servers field shows the three correct entries that i put

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    In the DNS manager says not hosted here ...

  6. jjonesftw
    Member

    After checking your domain nicklevantis.com with the Network Solutions WHOIS tool, it looks like you do have the name servers pointed properly. http://www.networksolutions.com/whois-search/nicklevantis.com

    What error is WordPress.com giving you when you try to add the domain?
    Here's a guide: http://en.support.wordpress.com/domain-mapping/map-existing-domain/#instructions-for-mapping-an-existing-domain

  7. nicklevantis
    Member

    There is no error message from wordpress . The domain already added before three days when i pay for the redirect . I can choose without problems my domain and change it again to wordpress without problems. But my domain address is null..
    I read somewhere yesterday about similar WP problems that the only solution was the admin to manually enter to WP name servers the domain name....

  8. justjennifer
    Member

    Before three days I bought the WordPress site redirect

    I just checked the Domain Helper tool here at WordPress.com and it says you don't have the domain mapping upgrade. You need the domain mapping upgrade, not the domain redirect upgrade. Site redirect is for people who are moving their sites off of WordPress.com.

    http://en.support.wordpress.com/domain-mapping/
    http://en.support.wordpress.com/site-redirect/

  9. nicklevantis
    Member

    Thanks for your help

    I realize that i'm an idiot ....
    There is a way to refund my wrong choice and buy domain-mapping?

  10. justjennifer
    Member

    There should be a place under "My Upgrades" in your Dashboard to request the refund, but I'll go ahead and tag this for Staff attention.

  11. nicklevantis
    Member

    thank you very much !

    Nick

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