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My posts don't appear on-screen

  1. Hi there,

    I am working for a client who can not update her posts on WordPress.com. She uses a PC and whenever she updates her posts, her edits do not appear live but it works on my computer because I use a Mac.

    I will be grateful for your help! Thank you.

    The blog I need help with is capitalisecoaching.wordpress.com.

  2. Working through intermediaries is not the best course of action. Below is the troubleshooting drill your client will have to use.

    1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    3. If you are running one of the browsers and versions listed at http://browsehappy.com/

    (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
    http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
    http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

    (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
    http://en.support.wordpress.com/third-party-cookies/
    http://www.google.com/adsense/support/bin/answer.py?answer=12654

    (c) Disable all browser extensions or add-ons temporarily.

    (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

    Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

    4. If your client is not successful she needs to log in and post into this thread to let us know:

    (a) Exactly what kind of device she is using to connect to the internet and to WordPress.com.
    (b) What the URL of the site you refer to is.
    (b) Exactly which browser (and version of it) she is using by checking here if necessary http://www.whatbrowser.org/
    (b) And what any error reports she receives state.

  3. Hi there timethief,

    Thank you very much for your reply! I will give some of them a try and see how I get on!

  4. Note that we get people here all the time who are in love with outdated browser versions and/or who refuse to enable third party cookies. Well, that means they will continue to have issues.

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