Please try this method to try and resolve the matter. » http://bit.ly/19rL2e
If that method doesn't work then please proceed with contacting staff directing so they can help you resolve the matter.Contact Link » http://wp.me/PEmnE-g3
Also Please reframe from posting email addresses in the public forum because spam bots will harvest the emails for their dirty work.So I went ahead and removed the email for you.
Please Note the volunteers will not respond by email because the answers in the forums can benefit the community as a whole vs a single WP.com member.