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"My Stats" page not loading: "javascript:void(null)"?

  1. lovethebadguy
    Member

    Hello,

    For the past few weeks, I have been unable to access "My Stats" fully. The blue stat bars never load (the WordPress symbol spins, as if it is loading, but never does so), and if I try to click on any of the "Yesterday" links on "Views by Country", "Top Posts and Pages", etc., nothing happens. When I hover my cursor over these links, a message appears bottom-left of the screen: "javascript:void(null)"

    I have done all of the most basic things: tried different browsers (IE is my usual; tried Mozilla and Safari, with no different response); cleared cookies/cache and cleaned the computer; checked for updates of Flash (I have the most recent version); uninstalled Java and reinstalled the most recent version; and checked that Javascript ("active scripting") is enabled.

    I am at a loss. Any help would be much appreciated.

    Jess
    http://lovethebadguy.wordpress.com

    The blog I need help with is lovethebadguy.wordpress.com.

  2. liveshoptravel
    Member

    I've been experiencing the same issue and have noticed the speed of WordPress is drastically slower, especially when I open my reader. Hope there is a fix?

  3. shoreacres
    Member

    My stats graph stopped loading this evening - the wheel spins, but no bars appear. The numerical totals will update if the page is refreshed.

    I have updated Java and Flash. I've cleared cookies and cache. I'm using updated Firefox with no add-ons, and changing browsers doesn't help.

    In addition, the notifications button on the stats page is non-functional.

  4. whitbreadk
    Member

    I have the same problem--spinning wheel, no stats.

  5. kephalstudio
    Member

    Same problem on me... spinning wheel no stats, on wordpress.com and in my own page hosted by me in jetpack plugin... maybe it's an error in wordpress.com?¿

  6. saintlysages
    Member

    Same problem here with Firefox and IE: spinning wheel, no stats graph. Also, cannot rearrange boxes on stats page. Have the latest Java and cleared the cache.

  7. raivenne
    Member

    I also have this same problem. Haven't seen my stats in over a week.
    I am using Chrome and Firefox.

  8. kephalstudio
    Member

    Ok people, the staff has been working on it and now it works! Thanks to all for the replies

  9. perribirney
    Member

    I was looking in Forums and saw you were presented with this problem so I am writing to see how this issue, which I am also experiencing, can be rectified. Each time I click on the STAT graph at the top of my Blog post page, it brings me to the STAT Page with no problem, but the page itself does not load properly. Everything on the STAT Page appears except for the STAT graph. Instead the WordPress logo W appears with a swirling circle around it and never loads the actual graph. I noticed this happening since yesterday, 6/13/12. Can you let me know how WordPress corrected this problem for you.

    I use Firefox. I have cleared my cookies and caches and the issue still remains.

    Thanks,
    Angelina

  10. cnahr
    Member

    Staff needs to work on this issue some more, I'm afraid. Still getting the WordPress wheel spinning forever, with no stats graph showing up. That's on Firefox 13.

  11. cnahr
    Member

    PS: Also confirmed on current Chrome for Windows, so not an issue with the new Firefox release.

  12. timethief
    Member

    Hello there,
    This is to let you know I have flagged this thread for Staff attention.

  13. shoreacres
    Member

    Thanks, TT!

  14. timethief
    Member

    @shoreacres
    As you can see there are wide spread issues everywhere and this has been going on for days now. Please hang in there is all I can say. :(

  15. lovethebadguy
    Member

    Hi all,

    I'm glad to know I'm not alone in this issue, and hopefully a solution will be found.

    @saintlysages -- I never realised, but I cannot rearrange the boxes on the stats page, either. The text highlights when I try.

    @timethief -- Thank you muchly for flagging the thread. :)

    Jess

  16. dianaibclc
    Member

    Glad to see it's not just me. I'm experiencing this on Safari (on both MacBook and iPad), as well as on Chrome. Thanks so much for working on it.

  17. eloquentnature
    Member

    Would somebody please click WordPress's chair?

  18. supernovia
    Staff

    Just a note to let you all know we're working on this. Most of you should see stats again after clearing your cache, but please let us know if that does not help. We'll be contacting a few of you by ticket for further information.

  19. cathannabel
    Member

    Just cleared cache, didn't help, unfortunately

  20. perribirney
    Member

    Just to reiterate, clearing the cache did not help with those of us who have gone that route. I have cleared my cache several times now and still seeing the WordPress logo W with a swirling circle around it and the STAT graph still not loading.

  21. apjana
    Member

    It's spinning for a couple of days now and at leat in my case I can't see any details in the page (clicking Referres, Clicks etc. doesn't work for me). During this period of crisis ;), one way to view your detailed stats is -

    1. Go to your stats page
    2. Click on the "views today" link for the details of today
    3. To check the details for the past day, just change the URL in the address bar to have the previous date, i.e.
    as of today it ends in "&day=2012-06-16"
    change it to
    "&day=2012-06-14" to check the details of 14th June.

  22. shoreacres
    Member

    Just to confirm, they are working on it. I received a request for a screen cap of my error console, and some other information. I've sent it off, and received a nice "thank you".

    So - patience, I think.

  23. cedarstrip
    Member

    Add one more to the list. I first noticed trouble on 6/14

  24. mjwrightnz
    Member

    I've been having the same problem for the last 10 days under IE9, Win 7 SP1 with latest patches. It works intermittently, cache clearing doesn't fix it.

  25. iwriteirate
    Member

    Add me to the list. Started on 6/13.

  26. supernovia
    Staff

    We've got some good leads and will update you soon. Thanks, all. And thank you, @oldpapyrus , for an interim workaround :)

  27. nilandgraff
    Member

    Me too :/

  28. shoreacres
    Member

    @supernovia ~ Working fine, both bar graph and notifications tab.

    Many thanks!

  29. cnahr
    Member

    Stats are working again here! Good job!

  30. supernovia
    Staff

    Here's a huge thanks to all of you: we were able to solve this because of the details you submitted. Cheers!

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