Need help? Check out our Support site, then


WordPress.com Forums » Support

Need help canceling domain

  1. nowickcandle
    Member

    Cancel Domain. I want to install wordpress.org with my Godaddy Account. I have my domain mapped to kidsafecandles.com. I cannot seem to cancel the mapping.

    The instructions say

    "To cancel a domain you registered with WordPress.com, please log into your account, then go to Store → My Upgrades and use the “Cancel” link in the Subscription Status column."

    Ive done this but when I go to my upgrades there is no cancel button. It specifically says

    "You can use the "Cancel" button on My Upgrades if available or Contact support if you want to request a refund."

    The option is not available to cancel. Can anyone please assist me?

    Thanks

    The blog I need help with is nowickcandle.wordpress.com.

  2. timethief
    Member

    When I go here . Store > My Upgrades and however over my domain mame I see a "Cancellation Info" link. so I'm not clear why you don't have one too.

    | Update Credit Card | Disable Auto Renew | Cancellation Info | Transfer to another site

  3. timethief
    Member

    **facepalm** "however" was meant to be "hover"

  4. nowickcandle
    Member

    My page says

    --------------------------------------------

    Domain: kidsafecandles.com
    Domain Mapped to WordPress.com

    Learn More | Domain Settings

    --------------------------------------------

    Status: Active, Manual Renewal

    This upgrade will expire in 7 months on March 4, 2013

    DNS is correct

    --------------------------------------------

    Enable Auto Renew

    $13.00
    USD per year
    $0.04 per day

    --------------------------------------------

    Any ideas?

  5. kardotim
    Happiness Engineer

    If you want we can cancel the domain mapping for you. Please reply to confirm.

    Note that you need to restore the nameservers to its defaults settings if you want to point the domain back to your hosting provider.

  6. nowickcandle
    Member

    Yes please cancel the domain mapping. Can you please advise directions to pointing nameserver back?

  7. kardotim
    Happiness Engineer

    Your domain mapping has been canceled as requested. Please contact your domain registrar (GoDaddy) to revert the nameservers to the default settings.

  8. nowickcandle
    Member

    Thanks

    Ive parked the domain with godaddy. Appreciate the help.

    How long does the redirection work on WordPress side? http://kidssafecandles.com is still redirecting to http://en.wordpress.com/typo/?subdomain=kidsafecandles

    Godaddy says the nameservers are now NS13.DOMAINCONTROL.COM It looks like this has taken on their side.

    Any ideas?
    Thanks in advance

  9. nowickcandle
    Member

    I meant http://kidsafecandles.com

  10. nowickcandle
    Member

    Nevermind Its working:) Thanks for all of your help.

  11. kardotim
    Happiness Engineer

    I took a look and everything is working properly. The domain now points to the GoDaddy server.

    Note that nameserver updates can take up to 24-48 hours before they are fully propagated. Otherwise please try clearing out your cache.

  12. kardotim
    Happiness Engineer

    Great to hear it's working now. Cheers :)

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags