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Need help with custom heading

  1. Having trouble uploading images to customize my header. I have watched the help videos and tried all advice in the forum regarding my problem. This is the message I get:

    "Image could not be processed. Please go back and try again."

    This is after cropping and after resizing with Photoshop. I even tried changing the theme altogether from cutline to Vigilance.

    I am also noticing things in wordpress taking a long time to respond. Is 10+ seconds typical per action?

    Thanks!

    The blog I need help with is thriftstory.com.

  2. What's the file extension? If you continue to have problems please contact support and send in the image - http://support.wordpress.com/contact/

  3. .jpg

  4. Cutline and Vigilance have two different sized headers. Try cropping your header to the exact dimensions mentioned in this support doc before you upload it.
    http://en.support.wordpress.com/themes/custom-header-image/

    This may also be of interest
    http://en.support.wordpress.com/images/troubleshooting-images/

    If that still doesn't work, as hanni suggested it, please contact Support directly.

  5. NOTE TO STAFF: Prologue and P2 need to be added to the Custom Header Image doc. tia

  6. panaghiotisadam
    Member

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