WordPress.com

1. pamacmichael
   Member
   Feb 23, 2010, 12:18 AM

   Having trouble uploading images to customize my header. I have watched the help videos and tried all advice in the forum regarding my problem. This is the message I get:

   "Image could not be processed. Please go back and try again."

   This is after cropping and after resizing with Photoshop. I even tried changing the theme altogether from cutline to Vigilance.

   I am also noticing things in wordpress taking a long time to respond. Is 10+ seconds typical per action?

   Thanks!

   The blog I need help with is thriftstory.com.

2. hanni
   Staff
   Feb 23, 2010, 12:43 AM

   What's the file extension? If you continue to have problems please contact support and send in the image - http://support.wordpress.com/contact/

3. pamacmichael
   Member
   Feb 23, 2010, 12:53 AM

   .jpg

4. justjennifer
   Member
   Feb 23, 2010, 5:46 AM

   Cutline and Vigilance have two different sized headers. Try cropping your header to the exact dimensions mentioned in this support doc before you upload it.
   http://en.support.wordpress.com/themes/custom-header-image/

   This may also be of interest
   http://en.support.wordpress.com/images/troubleshooting-images/

   If that still doesn't work, as hanni suggested it, please contact Support directly.

5. justjennifer
   Member
   Feb 23, 2010, 5:57 AM

   NOTE TO STAFF: Prologue and P2 need to be added to the Custom Header Image doc. tia

6. panaghiotisadam
   Member
   Feb 23, 2010, 8:50 AM

   Others too - correct list here:

   http://wpbtips.wordpress.com/2009/03/24/header-images/

Topic Closed

This topic has been closed to new replies.