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Need help with subscription renewal, domain expiring in a couple of days!

  1. vanjaandrejevic
    Member

    Hi there,

    we have a somewhat complicated situation. The guy that maintained our website until now is not able to assist at the moment, and our domain is expiring in a couple of days. We cannot log in at all in order to access the needed links for domain/account renewal.

    Could we please get instructions on how to renew our account (we need payment instructions)? Once we solve that we'll continue with solving access to our website administration, if the guy doesn't show up in a reasonable time, but this seems more important at the moment. We're afraid of losing the domain since this would set us back quite a bit!

    The domain in question is prodaja-leda.com.

    Thank you very much in advance for your help, we really appreciate it,

    best regards!

  2. In order to renew an upgrade one has to be logged in under the same username account that purchased the upgrade. What is the underlying .wordpress.com blog URL that is being mapped from to that domain? I have flagged this thread for Staff attention.

  3. vanjaandrejevic
    Member

    Thanks a ton for such a quick reply, it kind-of gives me hope we'll get through this ok! :)

    The account which we cannot access, under which this domain is registered is iceworldbeograd, full url is iceworldbeograd.wordpress.com

    Thanks once again TT! :)

  4. You're welcome and please be patient while waiting for a Staff response.

  5. vanjaandrejevic
    Member

    Sure thing, we do have a couple of days left so guess we'll make it in time.
    We're a little freaked out because in Serbia banks are closed on weekends and with no PayPal (Serbia again) our options are pretty limited. You can see where this is going...

    Anyway, we're waiting patiently :)

  6. The account which we cannot access, under which this domain is registered is iceworldbeograd, full url is iceworldbeograd.wordpress.com

    Hi vanjaandrejevic,

    Since the domain is owned by another WordPress.com account, I've sent a private message to your email address associated with your "vanjaandrejevic" username.

    Can you reply to that email? Thanks!

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