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Need refund for an auto-renewal I was not informed about

  1. creativeshields
    Member

    Yesterday, Aug. 1st, at 7:18pm I was notified via paypal that an automated transaction was processed and a payment was made to wordpress. I did not authorize any payment nor was I notified about through wordpress.com! Today, Aug. 2nd, I receive an email from wordpress.com at 9:15am notifying me that I will be billed LATER TODAY. Clearly I was billed yesterday evening.

    This is wrong. Who can I speak to in order to get refunded? Anyone have any suggestions?

    To make matters worse, the funds were taken from my account as I was going to pay my rent for the month. I cant get support on the phone nor a direct conversation via chat. I cant believed this happened.

    The blog I need help with is creativeshields.wordpress.com.

  2. I've tagged this for a Staff person to look at.

  3. Hi there,

    If you wish, I can cancel the premium bundle for the site creativeshields.wordpress.com. Please confirm that this is what you wish to do, and I'll do so immediately and issue a refund.

  4. creativeshields
    Member

    yes, please cancel the premium bundle and issue me a refund immediately. thank you

  5. creativeshields
    Member

    Do you know how long the refund process will take? And when I can receive access to my money?

  6. Hi creativeshields,

    I've removed the bundle and refunded you the $99 cost. The funds should appear in your account within the next couple of days.

  7. 4differentpaths
    Member

    The same situation happened to me one day ago.
    I requested for a cancellation on the website under "store", but it says the transaction occurred too long ago so they cannot refund it. It sent a confirmation email to me and asked me if I wanted to cancel the upgrade , and I will not be able to get refunded for the automatic payment. What?!?!
    I did not authorize any payment nor was I notified about through wordpress.com!

    Who should I ask help for a refund???

    The blog I need help with is http://fourdifferentpaths.com

    Thanks in advance.

  8. Hi 4differentpaths,

    I have sent you an email to discuss this further.

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