I was just charged $99 for "auto-renewal" of my premium bundle which I did not authorize. Not to mention, the bundle was purchased 11 months ago - not even a full year. I received NO prior notifications of the renewal charges, however, they were kind enough to immediately inform of the deduction.
I followed the steps in trying to cancel and received an email to "confirm cancellation" however the link is broken and the message reads, "An error occurred while refunding your upgrade. Please contact support."
Funny thing is - THERE IS NO CONTACT SUPPORT. I have spent the last 30 minutes clicking around with zero success in resolving this issue.
Is this real life?
The blog I need help with is nofoolsnofun.com.