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need to remove inactive owner from account

  1. Hi,

    My page has an owner account that is inactive for more than a year and a half. No articles on the page are tied to this account; 622 are tied to mine. For all purposes the site is mine. However, this other account remains as the owner. I am concerned that this is a security risk for the site and would like it removed as owner from the page. Is there anything I can do about this?

    Thank you.

    The blog I need help with is dgrnewsservice.org.

  2. The original owner will have to transfer the blog to you using the procedure outlined in the support document.

  3. Also, is the domain name under their ownership as well? If so I think staff will have to be involved in transferring that, or at least outline the procedure for you.

  4. No. I own the domain name.

    Thank you for your help!

  5. OK. So I contacted the page owner, but the email address assigned to the account is no longer available. Is there anything I can do about this?

  6. Hmmm, that is a sticky one give staff couldn't contact them either (dead email address).

    Have you tried a search for their name and/or username in Google to see if by chance they have another site here or elsewhere?

  7. I'll tag this for staff attention and perhaps they will have some ideas.

  8. Sort of the long way here - since you own the custom domain name - this should work I think

    Export the blog - should only need to be an Admin to do that

    Register a new WordPress.COM blog (new-site.wprdpress.com) - maybe close to the original - import the old blog into the new site - then transfer the custom domain name & mapping to the new site

    There are some copyright issues with this - since the original writers own the copyrights to their work - you would probably need their permission to move the content to a new site - else their content would need to be left on the old site -

    This is sort of a rough way to do things and tends to upset the readers and produce much speculation as to why the sudden move from on site to another and such

  9. With a custom domain name though, they wouldn't see the underlying wordpress.com URL anyway.

    Good option @auxclass.

  10. Correct the underlying blog name is hidden from normal view (except for files - and you need to look at the fine print) - but if some authors were no longer in the archive or something there would be at least a bit of wondering probably be a few people

    Then there is the decision as to the look and feel of the new site - make it look like a clone or do some changes and maybe a different theme - they have a theme that I don't know anything about so it might be the only news type theme like that -

    I was proud of the workaround - not too bad for past my bed time -

    Good luck on this one - nice site

  11. Hey all,

    Thank you for all your help! But beyond the minor issues of it being lousy to have to move everything, having to move to a less desirable wordpress name, and having the original wordpress.com URL 404'ing, there is the more serious concern that I would lose the nearly 400 followers I have on the site and have to start over. I would also lose all the statistical data which would be kind of lousy also.

  12. Hi there!

    The only way we can transfer ownership is from a request from the site owner in either a reply here from the site owner logged in under their username or via email from the email address on file for the site owner.

    If they have lost access to their email account, they can try logging in with their username and testing different passwords using the reset password form. Often people can remember the password after a few tries. https://en.wordpress.com/wp-login.php?action=lostpassword

    If that won't work, and do not have access to the account email address, we will accept one of the following alternative account verification options:

    * The API key associated with the account. Please see this link for more information on API keys: http://en.support.wordpress.com/api-keys/

    * A Paypal Transaction ID for any upgrades purchased for the account. Keep in mind that since PayPal is our sole payment processor behind-the-scenes, this transaction ID was generated even if you paid via credit card or another method: http://en.support.wordpress.com/paypal-transaction-id/

    * The titles of any unpublished draft posts or pages the user would have created.

    If none of this information is available, then there's nothing we can do to transfer ownership of the site. You would have to follow the steps @auxclass provided above to move your domain and content to a new WordPress.com site.

    I hope that clarifies things!

  13. Hi csonnek,

    I don't know how to contact the original owner, but I can send you the paypal transaction ID for a WordPress upgrade. Where should I send this information?

    Thank you,
    Owen

  14. Hi again,

    Just checking back in. Is there an email I should be sending the transaction ID to? Or did you want me to just post it directly here?

    Owen

  15. You can post that transaction ID here. Please note this ID must be tied to a transaction that was made under the owner's user account, not your own.

    Let me know if you have any questions!

  16. Hey csonnek,

    Thank you for that clarification. The transaction ID was tied to my account and not to the owners.

    When you say unpublished articles are you including articles started by that account but published by another?

    If not the only other thing I can ask is whether there is an organizational way to get this changed? The site I run is the news service for a specific organization, with a specific membership. The 'owner' of the site has not been a member for years.

    Thanks again,
    Owen

  17. When you say unpublished articles are you including articles started by that account but published by another?

    No, I mean draft articles that were created by the owner of the site and never published.

    The e-mail address registered with the WordPress.com account is the account's unique identifier. You will notice that when you signed up, we did not require any other information other than an email address. As such, this is how we are able to verify ownership of blogs and accounts; there is no other way to verify ownership other than the steps I outlined above. No exceptions.

    Your only steps are to either get in contact with this person and have them initiate an ownership transfer of this site or to set up a new site and move your content and custom domain over to that site as @auxclass recommended.

    I hope that clarifies things.

  18. Hi csonnek,

    OK, thank you. I will try to see if I can locate a new email address for the owner, and barring that will export to a new site.

    Owen

  19. Sounds good. Let us know if you run into any problems if you decide to transfer everything to a new site.

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