I don't think it's poor support policies, I just think that they don't see a possible market here. I know the YouTube and Google video plugins that we use here were designed because someone saw a need for them. We have someone from SiteMeter who came to this forum when he was told that there was a need to have support for his stuff.
I just think they need a heads up.
Now if you want to talk about "poor support policies," I'm currently dealing with a certain cable internet company and their 3.6 million DDoS attacks in the last 48 hours coming out of a pair of computers out of San Antonio, Texas.
For the fifth time this year.
Lots of fun. :)