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New user not added to User List. Blog listed on her dashboard but link is broken

  1. Hello,

    I suspect someone with direct access to the database will have to look at the database to fix this.

    Is it still correct that paying for any upgrade will allow me to ask someone who does have the power to fix it?

    If it's possible for me to fix it myself, how do I do it?

    Thanks in advance.

    +++

    The Problem:

    I am SESchoen, creator and owner of guelphneedlecraft.wordpress.com .

    The list of users for guelphneedlecraft.wordpress.com says there are 3 users, but only lists 2 names.

    http://guelphneedlecraft.wordpress.com/?attachment_id=103

    The missing user is guelphneedlecraftwp . Her dashboard lists this blog, but the link to the blog's dashboard says the page doesn't exist or she doesn't have permission.

    http://guelphneedlecraft.wordpress.com/?attachment_id=102

    When she clicks on the link in the email inviting her to be an administrator, she is told "Sorry, the activation code doesn't seem to exist. Please ask the blog owner to send another."

    When I (seschoen) try to send her another invite, I'm told, "User already has a role on your site."

    History:

    I created the blog as seschoen and put up content.

    Last week I tried to create the guelphneedlecraftwp account and make her administrator.

    In my first attempt, I invited her as follower. I immediately invited her again as administrator. It's possible they overlapped.

    Guelphneedlecraft did not have a wordpress account when I sent the first invitation. I don't remember when in the process I created one for her.

    I might have clicked on the invitation to guelphneedlecraftwp to administer the blog while logged in as seschoen. (I need to install a second browser for this type of thing.)

    The other person with access to the guelphneedlecraft account says she received the invite and clicked on it, but went no further because she didn't have a password. We're not sure if that was while I was trying to create the account or later. (Another lesson learned: Don't rely on email to tell her not to touch letters from WordPress while I'm working with accounts.)

    ++++++

    Thanks in advance for your help.

    Sandy Schoen
    Blog url: http://guelphneedlecraft.wordpress.com/

  2. We're looking into this now, I'll let you know when we have it fixed.

  3. Progress report? We've got a work-around planned, but fixing this is preferred.

  4. Not yet, we're still looking into this. Sorry for the delay!

  5. Hi there,

    Apologies about the delay here. I've fixed up the user in question.

    Hope that helps and please let us know if there's anything else we can do

  6. Many thanks!

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