WordPress.com

1. artistmissydunaway
   Member
   Jan 20, 2013, 3:27 PM

   I have visited the WordPress store to buy the "Ad-free" upgrade at this address: http://store.wordpress.com/premium-upgrades/ad-free/

   The two "Get Rid of Ads" links that should take me to registration and payment (located at both the top and bottom of the page) are broken. When I click the links I am not taken anywhere. I have tried to purchase the Ad-free upgrade in Safari, Firefox, Chrome, and on multiple computers.

   Please fix the link, or direct me to another page where I can sign up and process payment for the "Ad-Free" upgrade. Thank you.

   The blog I need help with is artistmhdunaway.wordpress.com.

2. timethief
   Member
   Jan 20, 2013, 4:58 PM

   Hi there,
   Please help us help your by doing some troubleshooting and reporting back.

   If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

   Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

   If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

   1. Try clearing your browser’s cache:

   http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

   2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

   3. Try with all browser extensions or add-ons temporarily disabled.

   4. Try enabling HTTPS: http://en.support.wordpress.com/https/

   If it’s still happening, let us know which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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