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No cancel button on upgrades page

  1. The upgrades support page claims there should be a cancel button/link next to each of my upgrades. But, on my My Upgrades page there are no such buttons/links.

    To add to the confusion, the domains settings page helpfully suggests, "Please contact support if you wish to delete a registered domain." When I click on the "contact support" link I arrive at a page that apologizes for only offering support to those who have purchased upgrades. Well, I have purchased upgrades, but there is no contact form for me to request a domain deletion.

    I'm stuck. Please help.

    The blog I need help with is ae.arch.mn.

  2. There are no upgrades or transactions under your account.

    You'll need to be logged in as the account which purchased the upgrades in order to cancel them.

  3. Doh! I get it now. Thanks for the dope-slap, macmanx.

    Just in case it helps anyone else out, I have to say that it is confusing that 2 upgrades are listed on the Store/My Upgrades page even though they were purchased by a different account, thus apparently not mine. I now see the "Purchased by" field is the clue to whose upgrades they are.

  4. You're welcome!

    And, thank you for pointing out that confusion! We'll see what we can do about clearing that up.

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