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No (obvious) way to renew Custom Design upgrade

  1. qbert72
    Member

    Our Custom Design upgrade is expiring today. On the Custom Design page, the top right button says "Upgrade Active". On the Store page, under "Blog Subscriptions", Custom Design is marked as expired. On neither of these pages is there a "Renew" button for the Custom Design upgrade.

    Has anyone ever seen this? What should we do?

    Thanks in advance,
    Alexandre

    The blog I need help with is penseravantdouvrirlabouche.com.

  2. timethief
    Member

    All upgrades are purchased and/or renewed by clicking into Store

  3. qbert72
    Member

    Thanks timethief. Our problem is that in our Dashboard, there currently isn't any option to purchase/renew the Custom Design upgrade, even though it's marked as expired.

  4. timethief
    Member

    It will be visible if you have the Admin role. Did you find the Store link? https://http://qbert72.com/wp-admin/paid-upgrades.php Then you can click the custom design link and I believe you will find a renew link there. If you can't locate it then you will have to contact Staff.

  5. timethief
    Member

    That link I posted above is b0Rked. Sorry :(
    https://qbert72.com/wp-admin/paid-upgrades.php

  6. timethief
    Member

    I am sorry I was not able to help you and I have flagged this thread for Staff attention.

  7. qbert72
    Member

    I am admin for the site, yes. Here is what the Store page looks like:
    http://imgur.com/Xzcii

    Thanks again for your help, timethief!

  8. timethief
    Member

    I'm sorry I can't help you; only Staff can sort this. I have flagged this thread for their attention and there's no more that I can do.

  9. macmanx
    Staff

    Since the upgrade has expired, you'll need to purchase it again.

  10. wank
    Member

    I think they know that; they're trying to find out where the link is to purchase it again.

  11. macmanx
    Staff

    Ah, good point. That has never happened before.

    qbert72, I poked something with a sharp stick. You should be able to purchase it again now from the Store section of your blog's Dashboard.

  12. qbert72
    Member

    Hi macmanx,

    Another admin to the site was able to access the renewal page through the notices on top of the Dashboard. She renewed the upgrade before I read your messages, so I can't validate if your fix is working. But all is good nevertheless.

    Thanks everyone for your help!

  13. macmanx
    Staff

    You're welcome!

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