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No Support Response from WordPress Support

  1. cleaning4clueless
    Member

    I have contacted WordPress Support twice within twelve days, using the form on the Support contact page. Absolutely no response from them, not even a computer-generated "we-got-your-question-we'll-get-back-to-you response.

    Situation: I am creating a new blog. I want to add another administrator to the blog. (We'll both be maintaining it. She'll become sole administrator; I'll become the editor.)
    She already is a member of WP. However, when I give her e-mail address on the "community--add a new user" form, I get another form that says she is NOT a member, and I must complete another form with more info.

    I complete and submit the new "not a member" form. My colleague receives an e-mail invite to join WP. When she tries to accept it, she receives a reply that she already is a member. She is not granted access to the blog dashboard, and her e-mail address is NOT added to my list of users.

    Bottom line: with no WP support response and our need to roll out this blog already, we are ready to hang up WP (despite rave reviews of WP) and go to Blogger instead.

    HELP, PLEASE??!

    Thank you,
    KC

  2. trent
    Member

    When you say member of "Wordpress" I am getting the impression she might be on wordpress.org and not on wordpress.com. Does she have a blog on wordpress.com as that would be the account she would be needing. It happens, but if she received an invite to the email that she is supposed to have an account with, it might mean she is not a member of wordpress.com

    Trent

  3. cleaning4clueless
    Member

    Thanks, Trent, for your reply. (There actually is SOMEBODY out there to help!)

    No, she is a member of WordPress.com. She signed on directly with that URL. She then tried to get a WP.com blog through Yahoo--supposedly they offer that to their small business subscribers like her, and she thought it would be easier to do all her accounts through them--but that didn't work at all. (Yahoo/WP does not use most current templates or pages. Go figure. So I literally could not see the same dashboard pages and templates that she was getting, since my account is directly with WP.com)

    She doesn't want to start another blog. I already saved the name and started the blog (www.cougarandthecub.wordpress.com--not yet published) that we need to create together.

    What do we do now? And why is WP Support not responding directly? Are we doomed to Bogger? :o)

    Thanks so much...again.
    KC

  4. thelifeofmarkwhitecotton
    Member

    Also, have ya checked your junk folder to see if message from support was sent there. Also, keep in mind that email is sent to whatever address the blog was opened under.

  5. vivianpaige
    Member

    I was under the impression that the relationship with Yahoo and WordPress was for self-hosted sites only.

  6. cleaning4clueless
    Member

    Thanks, diamond, for the reminder to check my spam folder. Just did...nope, nothing from WP Support. What is up with them?

    I don't know about Yahoo, vivian. You may be right. If so, this was not clear to my friend when she tried accessing a blog through them. But, even so, since she signed on first with WordPress.com--a membership status that WP verified when she tried to accept my invitation to become a contributor--why aren't I receiving the same message (that she is a member)? Why isn't she showing up on my dashboard settings page as a legit contributor?

    Still in a quandary...and Blogger is beckoning (because we have to get this blog up on Wednesday).

  7. tellyworth
    Staff

    cleaning4clueless, I can find no tickets from you in our support system.

  8. vivianpaige
    Member

    About the only thing I can think of is that the email address you are using to add her and the one she already has as a member are two different addresses. Make sure you are using the same address that she say she is using when she gets the email invitation.

    (And - a lot of wordpress.org people signed up for wordpress.com in order to get the Askimet spam key. So it is possible that she had a WordPress.org blog thru Yahoo.)

  9. raincoaster
    Member

    Did you attempt to contact Support via the Support button on your dashboard rather than the Contact Staff page? Try that. If Tellyworth says they didn't get your ticket there was some weird problem with the earlier submissions.

  10. cphelen2k5cp
    Member

    It might of been deleted, caught as spam by akistmet, or maybe not sent through correctly.
    Usually, I get an email back in less then 24 hours. So just re send it I guess.

    And do I just post for no reason out of no ordinarily>>>>NO
    Is their a way to get your posts, pages, and everythng back, if you have no WP xml file. Does WordPress save a backup?

  11. cleaning4clueless
    Member

    Thank you, everyone for your suggestions. I SO appreciate your help.

    Vivianpaige: no, the e-mail address she registered for WP.com and the e-mail address I'm using to invite her to be a user are exactly the same.

    Raincoaster and tellyworth: I've just re-sent my situation to Support, this time using the Support tab and send-feedback form in my dashboard. Is it possible that the Contact Support page form itself--http://wordpress.com/contact-support/-- is malfunctioning?

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