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Not able to map domain

  1. outagestatusedit
    Member

    Cant view blog via custom domain this is the error I get, "Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain." This has worked up until recently. Based on things I have read there should be a new section when I log into my account called Store and from there I should be able to map my domain and make changes to my domain. Seems like a glitch, any help is greatly appreciated.

    The blog I need help with is outagestatus.wordpress.com.

  2. macmanx
    Happiness Engineer

    I don't see any history of a domain mapping subscription on your account.

    You'll need to map the domain following this guide: http://en.support.wordpress.com/domain-mapping/map-existing-domain/

  3. outagestatusedit
    Member

    Thank you for your quick response. The website is just outagestatus.com it has always been pointed to the wordpress name servers and stopped working just recently

    outagestatus.com. 14400 IN NS ns1.wordpress.com.
    outagestatus.com. 14400 IN NS ns3.wordpress.com.
    outagestatus.com. 14400 IN NS ns2.wordpress.com.

    I tried following those instructions but when I go to settings it doesnt give me an option for domain. It just gives polls & ratings. Am I in the wrong place?

    Thank you

  4. macmanx
    Happiness Engineer

    Yes, but you still need to purchase a domain mapping subscription.

    You can do that by adding the domain via Store -> Domains in your blog's Dashboard.

    See http://en.support.wordpress.com/domain-mapping/map-existing-domain/ for instructions.

  5. outagestatusedit
    Member

    Have no problem purchasing a domain mapping subscription. I dont have the option for Store when I am in my blog's Dashboard.

  6. macmanx
    Happiness Engineer

    You're only an Editor on that blog. You'll need to be logged in as the Administrator to see the Store section.

  7. outagestatusedit
    Member

    It seems this is the only log in that we have. Is there a way of resetting the Administrator login?

  8. macmanx
    Happiness Engineer

    The admin is outagestatus

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