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not receiving comment notification emails

  1. paularobertson
    Member

    Hi. As of my latest post yesterday, I am not receiving comment notifications nor did I receive notification of a new post (I'm subscribed to my own blog for this very reason).

    I have checked all of the items listed in Help:
    First check to make sure you are the author on the post where the comments are getting added. - Yep
    Check the Settings > Discussion page to make sure email notifications are turned on. - Yep
    Check the spam/junk folder in your email program to make sure the messages weren’t filed there by mistake. - Nothing there
    If you are still having trouble, contact support for help and please include an example of a post URL where you expected to receive a comment notification.

    URL is: http://paularobertson.wordpress.com/2011/02/17/half-baked-haircut-haiku/

    Do I really have to wait 11 days for assistance from Support? Pretty please help. Thanks.

    The blog I need help with is paularobertson.wordpress.com.

  2. timethief
    Member

    Hi Paula,
    Volunteers answering forum questions do not have backend access to blogs; only Staff have such access. And, only Staff can apply technical "fixes". Staff monitor these threads so I will flag this thread so Staff become aware of your issue. Best wishes for a quick fix.

  3. paularobertson
    Member

    Thanks for your response. I completely understand that Tech Support is/are the only ones who can help me. I was just following the instructions on the "out of office" message on the Contact Support page by going to the forums.

    I did find a similar post there, which also said this can only be resolved by Tech Support.

    I understand that they will be monitoring the forums, so now I've alerted them as instructed. BTW: the URL I quoted was the one for which I have not received a New Post notice. The URL for the post for which I did not receive a Comment notice, is
    http://paularobertson.wordpress.com/2011/01/30/hello-world/

    In other words, my blog stopped communicating with me sometime last night.

  4. macmanx
    Happiness Engineer

    Have you checked your email's spam folder? Also, please try whitelisting @wordpress.com in your mail client or email service.

  5. carldagostino
    Member

    I have this problem several weeks. Not receiving notification of new posts by others or new comments notification and they are not receiving the same from when I post.
    carldagostino.wordpress.com

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