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Not receiving email reset

  1. buttersguy
    Member

    I have created a new WP account to ask this question.

    I have set up a WP.org account and am building my site. I want to use jetpack and when I link to WP.com, I am informed that there is already an account linked to my email - guy[at]guybutters[dot]com.

    When I request a password reset, it does not arrive. (I have checked the spam and junk folders too.)

    When I try typing the same email address into the "Resend Activation Mail" box on the support/contact page, I get this message "We were unable to fetch your activation record. Are you sure you specified the email address you signed up with?"

    Weird and extremely frustrating - please help!

  2. timethief
    Member

    Hello there,
    This thread has been flagged for Staff assistance.

  3. macmanx
    Staff

    I have sent a new password to the email address on the account.

    Please let us know if you received it.

  4. buttersguy
    Member

    Hooray. That arrived! Any idea why the others didn't? I have reset now.

    Thank you.

    Is there a way my email address can be hidden from the original post, please?

  5. buttersguy
    Member

    Interestingly, when updating my profile and taken to Gravatar, I see that there is another email/identity attached to my profile - 'akismet-8a2bdebe9c103ef5b600a8e13ab43c72!'. Have I been hacked?

  6. buttersguy
    Member

    Continued - the akismet-8a2bdebe9c103ef5b600a8e13ab43c72 name is on my WP profile too. Has my ID been stolen? Is that why I had trouble resetting?

  7. macmanx
    Staff

    No, that just means that you signed up for a Gravatar before Gravatar and WordPress.com were merged.

    Since Gravatar never used usernames, you have that weird looking thing instead now.

    You can safely change it to something else.

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