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Notification Drop-Down Not Working

  1. sarahedean
    Member

    Hi,

    For the past few days, my orange notifications button has not been working. It shows when I have a new comment/like etc. but when I click on it, I just get a spinning wheel and a blank box. No new notifications or history.

    Everything is working fine in the notifications tab on the home page section.

    Thanks!

    The blog I need help with is morethangreens.wordpress.com.

  2. timethief
    Member

    If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

    Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

    If you are, please do these four things:

    1. Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

    2. Make sure that you have third-party cookies enabled http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    4. Try enabling HTTPS: http://en.support.wordpress.com/https/

    If you are not successful let us know which browser (and version of it) you’re using and post any error reports you get.

  3. sarahedean
    Member

    Hi timethief,

    Thanks for your response. I am using Google Chrome and I haven't changed any settings recently, the notifications just stopped working a few days ago.

    I cleared the cache, already have third party cookies enabled and I enables HTTPS all to no avail!

    I opened WordPress in a Chrome 'Incognito Window', though and the drop-down worked! I don't know enough about it to know if that helps at all...

  4. timethief
    Member

    Which version of Google Chrome?
    You can find out here http://supportdetails.com

  5. sarahedean
    Member

    Thanks!

    It's Chrome 23.0.1271.95

    And now none of my home page features are working (stats, Freshly Pressed etc)! Ahhh! What have I done?!

  6. sarahedean
    Member

    Oh, panic over... I accidentally re-enabled the pop-up blocker on this site when I cleared the cache. The home page is fine now but the notifications drop-down still not working.

  7. timethief
    Member

    I have tagged this thread so Staff will take a look at your blog. If you subscribe to the thread you will be notified when they respond.

  8. sarahedean
    Member

    Thanks for your help! I have subscribed.

  9. timethief
    Member

    Good now all you need is patience. :)

  10. zandyring
    Happiness Engineer

    Hi there sarahedean,

    Are you still not seeing those notifications from the toolbar? There have been a few modifications made to some errors popping up in the toolbar over the past two days, so this may have resolved.

    Cheers!

  11. sarahedean
    Member

    Hi,

    The drop-down notifications are still not working. I just get a continuous spinning wheel. =(

  12. timethief
    Member

    Nerts! I'm sorry that's happening. : ( I have tagged this thread for Staff assistance. If you subscribe to the thread you will be notified when they respond.

  13. zandyring
    Happiness Engineer

    Hi there,

    Could you take a screenshot of the spinning wheel error you're getting so I can show the internal team? I can't replicate the error (since I'd have to log in as you), but if I can show them the exact problem we will have better luck pinpointing the issue.

    Here's a bit more information about how to take a screenshot:
    http://en.support.wordpress.com/make-a-screenshot/

    Cheers!

  14. sarahedean
    Member

    Sorry if I'm being a bit silly (it's late!) but where should I paste/upload the screenshot?

  15. thistimethisspace
    Member

    Please upload the screenshot into your Media Library and then post the file name here. Then Staff will examine it.

  16. sarahedean
    Member

    Thanks so much!

    It's: wordpress-printscreen.png

  17. sarahedean
    Member

    Oh, I'm not sure I've done that right. Feel like such a pleb over this issue! =P

  18. zandyring
    Happiness Engineer

    You're doing great :)

    You can actually pull out the entire file URL to post here:
    http://morethangreens.files.wordpress.com/2012/12/wordpress-printscreen.png

    (if you open the image in your media library, it will be on the left side).

    I'll take this to our team and see what we can pull out for you.

    Cheers!

  19. zandyring
    Happiness Engineer

    So we looked at this from a couple of different angles and it all adds up to the same thing: it seems to be your browser. Especially because you could see the notifications from an incognito window.

    We suspect you may have a browser extension activated that's interfering. You could try turning them all off and seeing if that makes a difference, then turning them on one-by-one to see where the error is occurring.

  20. sarahedean
    Member

    Hi,

    Thanks so much for looking into this. I will try disabling everything now. It's just odd because it suddenly stopped working but perhaps an add-on updated without me realising or something! Thanks!

  21. sarahedean
    Member

    FIXED!

    So it was my pop-up blocker, which I know may seem obvious but I have had it for months and always set to "allow" WordPress and I never had the problem before. Nonetheless, I have disabled it completely and will have to find a more WordPress-friendly alternative. =)

    Thanks for all your help on this one. Much appreciated!

  22. timethief
    Member

    @sarahedean
    I'm so glad to hear you resolved this. What you finally did was number 3 on the list I posted above the very first time I posted.

    3. Try with all browser extensions or add-ons temporarily disabled.

    Best wishes for trouble-free blogging.

  23. timethief
    Member

    @sarahedean
    I'm so glad to hear you resolved this. What you finally did was number 3 on the list I posted above the very first time I posted.

    3. Try with all browser extensions or add-ons temporarily disabled.

    Best wishes for trouble-free blogging.

  24. sarahedean
    Member

    Yeah, sorry - I thought I had disabled the pop-up blocker earlier because it fixed the home page tabs that were blocked too but apparently I didn't do it properly so I've just removed it altogether now.

    Thanks again!

  25. zandyring
    Happiness Engineer

    Silly browsers and their add-ons :)

    Let me know how you make out.

  26. writerwannabe763
    Member

    Hi...I have the same or similar problem...Sometime yesterday the drop down notifications of my replies to other blogs just stopped working. I got suspicious when I didn't get any for a long period where normally I should have some. And when I went to the blog of the person ..they had replied but I am not getting the notifications ...I didn't make any changes so what could be the problem? My site is hometogo232.wordpress.com or writerwannabe 763 is what my name is re replies...Can you help restore the problem? Thanks Diane

  27. zandyring
    Happiness Engineer

    Hi there writerwannabe763,

    Can you run through the steps at the top of this post that Timethief has recommended? If your problem persists we'll try some other options.

    Cheers!

  28. writerwannabe763
    Member

    How do you do # 3 ...disable add ons and extensions? I did 1,2, and 4...Thanks ...Diane

  29. writerwannabe763
    Member

    I just checked and the drop down notifications..is working again...Thanks Diane

  30. writerwannabe763
    Member

    I just checked and the drop down notifications..is working again...Thanks Diane

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