Need help? Check out our Support site, then


Notifications coming to two different email addresses

  1. creepingcommonsense
    Member

    I had originally set up my blog so that notifications would come to my personal email. After a while I made a special email for my wordpress site, and changed my settings so that notifications would appear there. But for some reason it's still holding on to my personal email, and now I receive:

    On my personal email: notifications of new followers and comments that need moderating. NOT likes or comments from approved contributors.

    On my wordpress email: notifications of likes and comments from both approved and unapproved contributors. NOT follower notifications.

    I really want to move everything to one email address, and I don't know why it still insists on sending some information to my personal one.

    The blog I need help with is creepingcommonsense.wordpress.com.

  2. You have two separate email address settings at WordPress.com.

    Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

    Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

    Try the change here first > http://wordpress.com/#!/settings/

    See > Issues Changing your E-mail Address > http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address

  3. creepingcommonsense
    Member

    But I did change it on both settings and the problem is still persisting

  4. Not to worry as I tagged this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  5. Hello!

    I checked your settings and I show that you only have one email address on file - the one you recently changed to. You requested the change of email address around a month ago, and the change was confirmed. Your old email does not exist in your user settings or site settings anywhere.

    Can you give me an example of a recent email that you received that went to your old email address? Was it a notification from your site or was it a comment notification from another site? Once I have that information, I'll be happy to take a closer look.

    Let me know if you have any questions!

  6. creepingcommonsense
    Member

    Emails which have been coming through to my old address are notifications of new followers, and comments on my posts from new contributors.

  7. I double-checked and refreshed your email settings on our end. Can you let me know if you continue to receive emails under your old email address? It might take a day to fully update, so let me know if it's still not working after a few days.

    Let me know if you have any questions!

  8. creepingcommonsense
    Member

    It's fixed! Thank you so much!

  9. Wonderful! Glad we got it sorted out for you. :D

    Happy blogging!

Topic Closed

This topic has been closed to new replies.

About this Topic