Here's what happens to feedback:
- I read virtually everything. The ones I do not read are those that occur when I'm asleep or away AND have been answered.
- If it's a Thanks / I love WP and things of that type then a reply might happen.
- If it is something I can deal with then that's what I do and I reply. If anything continues to be wrong I will try and fix it.
- If it is something I cannot deal with (themes / code) then I mark that and pass those on. I cannot always reassure that I have done this but I try.
Feedback IS read and acted on as soon as possible.
Opening a forum...I can see the point but I can see the arguments against it more clearly:
- Feedback means it's seen faster. I get the feedback sent every 10 minutes so if I can answer that's not far off the response times that you can expect (but please don't shoot me if I'm off that!) and that's the BST timezone.
- Feedback means what you want to say is taken individually. Forums generate a lot of noise, sometimes from people who have a different agenda.
- Forums get cluttered and information can be seen that is out of date. That causes confusion. The way around that and keep things clean is to close and delete threads - which leads to accusations of censorship.
- Forums can be confusing. There are 146000+ users who need to be able to use feedback and not all will either want to or be able to use a forum effectively. Clicking one link is easier.
- Forums lead to 'unofficial' answers from those who may well mean good but it is not good.
Feedback is not ideal but neither is a forum for those issues. If I thought differently I would say so and I'd push for it. I honestly think that Feedback is the lesser of the two evils (so to speak).
(I just saw dannytuppeny's reply)
If email bounces, send another feedback. It will probably bounce due to a system glitch.
Like I said at the top - I do read it and I will act on it or get it acted upon. It's my name on almost everything that will come back from those feedbacks, and I want my name to be associated with the positive.