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Page "move things right/left & up down" buttons not working.

  1. HI guys! When I go to my blog's home page and click on the drop-down menu for my articles, only half of the title appears because of the page width. But when I try to go down to the bottom of the page and move the bar over to the right, it disappears and I cannot move the setting. Ditto when I try to move the level which will allow the rest of the titles to appear. (franstravels.)

    The blog I need help with is franstravels.wordpress.com.

  2. I see a normal display.
    I'm using Firefox 18 on a desktop PC
    Screen Resolution 1024 x 768
    Browser Size 1015 x 550

    What are your details please?
    See here if required http://supportdeatils.com

  3. The display looks normal. Now, go to the upper right hand and click on "articles." On my screen, you can only see part of the titles. At the bottom of the screen, you can see the bar that allows you to adjust the screen and move the display to the left so you can see the entire list of titles. Except that when you move your cursor down towards that bar, it disappears. The same thing happens when you scroll the cursor down the bar next to the title list.

  4. As I said above I can see all of the pages. I do not experience what you are experiencing. I tagged this thread for Staff intervention. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  5. Truly odd. I'm using Firefox. Let me try Explorer and see if I have the same problem.

  6. Even worse. When I use Explorer, the drop down of articles does not even appear! The Cyber-gremlins are on the loose!!!

  7. I see some clipping of the end of the articles drop down - the browser (FF-17) opens a bar at the bottom to scroll to the right but you can't scroll with the drop down in the down position - not sure how wide my browser is - I also flagged this to be moved to the theme forum -

  8. Thanks Auxclass, that's a start. But when you do open the drop down window and the scroll at the bottom appears, you can't move it to the right in order to read the entire title list. The scroll bar disappears.

  9. Hi Fran,

    Might I suggest re-ordering things in your menu? Maybe move the "Articles" menu item to in between About and Journal? I think it will work better for you then.

    Let me know what you think.

  10. Hi Richard:
    I gave it a try, but it did not correct the problem. As soon as I try to use the scroll bar alongside the article titles, it disappears. And the scroll bar at the bottom also vanishes. I have tried bringing up my blog with Explorer as well as Firefox. This is occuring with Firefox. With Explorer, the drop-down of the titles does not appear at all; neither do the scroll bars.

  11. Hello again Fran, can you tell me what version of Internet Explorer you are using?

    As for the scrollbar, you can likely move the page over by using the arrow keys on your keyboard rather than using your mouse. Give that a try as well.

    Is your screen a widescreen, or more of a square? If it's more of a square, then I think the issue is that your menu with all of your articles ends up going off of the screen because of the "nesting" of the menu. Can you try moving the "Articles" menu to the very left of your menu, before everything else? If you need help with that, please let me know.

  12. HI Richard:
    1) I do not use Explorer unless I am forced to do so. I use Firefox. However, the problem is occuring with both Firefox & Explorer.
    In fact, with Explorer, the drop-down menu of articles does not appear at all, nor do either of the scroll bars. I don't even know how to tell you which versions of Firefox and Explorer I have.
    2) I tried your suggestion of moving the articles to the far left of the menu. Yes, that did display the full artilce titles and allowed me to scroll down using the arrows. And in that configuration, the bottom scroll bar was completely across the screen, negating the need to scroll left and right. However, when I tried to use the scroll bar to scroll down the list of titles, it disappeared.
    3) I have an HP Pavilion with a large screen. The "nesting" seems to part of the problem. However, the inability of people to scroll versus having to think of using arrow keys is a problem. I doubt if most people will think of that; I did not until you suggested it.
    Yout turn!!

  13. I fired up my Toshiba notepad and went to my blog. The initial problem is there: even with the "articles" on the far left of the menu, only part of the title appears and the screen visual can only be controlled via arrows.

  14. Hi Fran, I have tested with Internet Explorer 7, 8 and 9 and the drop-down menus do appear for me, so I can't explain why you don't see them. Could you check which version of Internet Explorer you are using, and your screen resolution? You can find that out easily by going to http://supportdetails.com ; that site will detect your settings for you. Thanks!

  15. Good morning, dear Richard!
    I use Firefox 18.0. The settings page you suggested (cool page, by the way for those of us who are clueless!), does not give the Explorer information and I don't know how to find it short of changing my default browser, and I ain't too sure how to do that!
    Screen resolution is 1280x800. Using Vista.
    I opened the page with Explorer just now and I can now get the drop down menus. However, I cannot use either scroll bar. It's the arrows or nothing.
    I opened the page on my Toshiba notepad, and it's much the same. The articles appear, but I cannot use the scroll bars.
    This is just too, too weird!

  16. Hi!

    Please go to the http://supportdetails.com page while using Explorer, and then it'll tell you which version of Internet Explorer you're using. :)

    Could you tell me what the Browser Resolution is as well, please?

  17. 'Ello, Luv:
    On the HP, it's Explorer 9.0
    Browser size: 1184x686
    Screen Resolution: 1280x800

    On the Toshiba:
    Firefox 17.0
    Browser size: 1024x443
    Screen resolution: 1024x 600

    Explorer 9.0
    Browser size: 1080x551
    Screen resolution: 1080x633

    Are we having fun yet?
    ;-)

  18. Hi Fran,

    So on the Toshiba, your screen resolution isn't very wide, which is why the menu is going beyond the edge of the screen. There is not much we can do about that, other than trying a different theme with a different position for the menu, or removing all of those entries from the menu. Of course, you can also use the arrows on your keyboard to scroll right and left.

    As for your HP, you say that even with that browser resolution, it still goes over the edge of the screen? Have you increased the zoom on your page, by any chance? You can check by reducing the zoom : click on the "tools" icon, then check to see if at's 100% already. You can see here for instructions on how to do that:

    http://thinktutorial.com/browsers/internet-explorer-9/adjust-zoom/

  19. Yo!
    I don't really care about the Toshiba. He's my backup/travel dude. I was seeing what happened on him for comparison purposes.
    I was able to reduce the zoom of the page in Explorer to 75%. The entire titles now appear, but I still cannot use the scroll bar. It simply disappears as soon as I move the cursor off the list of titles.
    With Firefox, I used "Control -" to zoom in. But still have that same "must navigate by arrows only" problem.
    Oy! (And when you solve this problem, I have another...)
    They do not pay you enough!

  20. Hi Fran!

    You'll never be able to reach the scrollbars with your mouse, the menu will always disappear before you can get to it, you absolutely need to use your arrow keys. Because of the way the theme is set up, there's not much else we can do with it. The only options left that I can see are:

    a) choose a different theme that has the menu in a different position, or

    b) purchase the Custom Design upgrade (at $30/year); this will let us modify the CSS for the theme so that we can do all sorts of fun things, like moving the menu to the left side of the screen, and even more fun stuff like changing the colors of things, and so on.

    So how about you have a look at the themes here?

    http://theme.wordpress.com/

    Maybe you'll find another one that'll suit your tastes as well.

    And now, what's your "other problem" that you mentioned? :)

  21. Hey Hon!
    Well, it's not the answer I wanted, but at least I know it wasn't anything I was doing wrong (a common situation!)
    The thought of starting over with another theme is not appealing, but I will continue to play with this one and see if we can get along.
    My other "problems"
    How do I get rid of the TRAVEL category? I created it, then realized I did not need it.
    Humor: it is one of the categories, but when I click on it from the drop-down menu, I get a message that there is nothing in the archive (although the articles show up in the drop-down.)
    Is there a way to collapse the posts under the categories on the menu page? I have more posts than I can easily see. It's a long list and I'm not able to just put them under the category. I have to put them as high on the page as I can and keep dragging them up to the end of the page and repeating that.
    I'm sure these are all very easy things and I'm just not getting my head tuned to the WordPress frequency!
    (Whatever they are paying you to deal with folks like me is not enough!!)
    Thanks!

  22. Hi Fran!

    I'm sorry we couldn't do much more for your theme. If you do decide to change theme or go the Custom Design route, let me know and I'll gladly help you along!

    Ok, let's take your questions one at a time:

    1) getting rid of the "TRAVEL category:

    The reason you can't delete it is that it is set as the Default Category here:

    https://franstravels.wordpress.com/wp-admin/options-writing.php

    Pick a different category as default, and then you'll be able to delete that one. Trust me, I still remember struggling with that one way back when, so you're not the first to face this issue! :)

    2) "Humor" category:

    If you look here:
    https://franstravels.wordpress.com/wp-admin/edit-tags.php?taxonomy=category

    you can see that "Humor" has 0 articles.

    The reason that those articles appear in your menu is that you manually placed them there.

    If you look at your two articles that are in your menu, you'll notice that they are in fact in other categories, not Humor:

    http://franstravels.wordpress.com/2011/10/31/george-washington-ate-here/ is in "Travel Pieces"

    http://franstravels.wordpress.com/2011/10/30/sneeze-souffle/ is in "Lifestyle/Fun Stuff".

    So if you want them to appear on the "Humor" archive page, you'll have to change their categories.

    3) collapse posts on the menu page:

    I can see how that's annoying, to have them that long and have to keep dragging up, but there's no way at present to collapse the submenus on the menu edit screen. That's a good idea, though, so I'll see about making the suggestion!

    I hope these helped! Let me know if you come up with any more questions. :)

  23. Hi Hon!
    So I reset my default to "Archives" and it seems to have disappeared from the areas that "TRAVEL" was annoying me.
    And I simply added the humor category to the articles that were in that section. (Figured that one out on my own!)
    Still frustrated about the inability to collapse the categories in the edit/dashboard area. I have about another dozen articles to add and I'm not looking forward to it.
    However, I am making progress. Have figured out the "More/excerpt" option. I'm slow, but trainable.
    Cheers!

  24. Glad to hear it! Let me know if I can help with anything else. :)

  25. Be careful what you wish for --- or offer to do.
    I cannot seem to get the "more" tag to work properly. I am trying to shorten the amount of the articles on the main page. The instructions say to put the "more" while writing the post, but I am inserting the "more" into an existing post. I'm placing the cursor where I want the "more" to go, them "update" the post. But the full post is still appearing on the main page. It worked a time or two, then stopped. And I don't believe I did anything differently. Does this have anything to do with the piece already being written?

  26. Hi Fran!

    Sorry it took me so long to get back to you.

    The "more" tag will only work if you have your Front Page set to show Your Latest Posts, on this page in your Dashboard:

    https://franstravels.wordpress.com/wp-admin/options-reading.php

    Basically what it does is that it shows an excerpt of your article on the front page, and people have to click through to be able to see the whole article.

    Have a look at this, and then let me know if I can explain it any differently for you:

    The More Tag

  27. Me again!
    I've switched my theme to Titan. I think it's a lot cleaner and lays out my writing samples much more easily.
    I'm trying to add a "contact me" page. I'm not sure how to do this and haven't anything in the help sections. I'd like a page where I can put my contact info: phone #, e-mail, & Twitter account and have some kind of a form to get their info and a message block. I'm sure you know the kind of thing I want. Can you walk me through the process? How do I set it up and how do I make the magic happens so that the information they send reaches me?
    Cheers! Fran

  28. Hi Fran!

    First of all, I'd like to apologize for the delay in getting back to you, as I was away. I like the choice of theme, it definitely is a cleaner layout than the other one!

    So I see that you set up a contact page here: http://franstravels.wordpress.com/contact-me/

    To add an actual form to this page, you can have a look at our Contact Form page. There is even a video at the end of it to guide you through the steps! Let me know if you need help with it after you've looked at this page.

    Also, for your twitter handle, have a look at the instructions on our Twitter Follow Button page; by using the button, people can immediately follow you simply by clicking it!

    And one last note: if you put in the contact form, I'd recommend removing your email address from the page, to help cut on down on possible spam sent to your email account.

    Hope all of this helps out!

  29. Hi Handsome!
    Thanks for getting back to me. I'd figured out a lot of it and I'm really happy with the way to blog is starting to look.
    Of course, I have more questions:
    1) How can I make my e-mail active? It's on several places, like my sidebar. I think prospective clients would rather click and contact than have to copy and paste.
    2) How can I import copy from another site to my blog? Specifically, I want to import recommendations from LinkedIn to my Testimonials category.
    3) If I make my "about" page my home page, does that mean I cannot do the "more" on blogs (only a couple of paragraphs show up on the page, and readers have to click to read the rest).
    4) Is there a way to remove the "comments" and "reply" at the bottom of posts?
    5) Is there a way to hide "archives" as the parent category of the blog?
    6) Can the date of blogs be hidden?
    Other than that, no questions. No great rush to answer these, except for the 1st two.
    THANK YOU for your continued patience and helpfulness!
    Whatever they are paying you, it is not enough!
    Cheers,
    Fran

  30. Hi Hon:
    Another question, which I think I know the answer to, but I am sooooo hoping I am wrong.
    I want to change the URL of my blog. I'm setting it up as a business blog and want to change franstravels to just fransevern. I've already reserved that name. I have a sinking feeling that I am going to have to set up that site separately and manually move everything from franstravels to fransevern, right? Any magic way to import/transfer it?
    THANKS!

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