The template that I'm using states to change the permalinks to /%postname%/ under custom structure. When I click save changes the permalinks automatically changes back to 'post name' redirecting the pages to http://francesandfrancis.com/helenfrances/sample-post/. This means that when I click on 'blog' on my site there isn't anything there and that when I try to add a new post it gives the permalink: http://francesandfrancis.com/helenfrances/newblogpost/.
Blog url: http://francesandfrancis.wordpress.com/
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Permalinks defaulting back to my name instead of custom /%postname%
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That blog is a self-hosted WordPress.org blog, which we really can't help with.
To clear up any confusion, WordPress.com and WordPress.org are two different entities.
WordPress.org has complete support and documentation sites for self-hosted/installed versions of WordPress via their Codex and Support Forums.
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