Need help? Check out our Support site, then


WordPress.com Forums » Support

Posting using visual and html

  1. carerwatch
    Member

    Since yesterday we have had problems with new posts.

    In visual mode both control panels for visual and html appear. When going to add a link a box crops up saying about navigate away from the page.

    In Html mode if we go to add a link all that happens is the outline of the box turns deep black colour. Hope that makes sense..lol.

    Everything had been working fine till then

    Any suggestions please.

    The blog I need help with is carerwatch.wordpress.com.

  2. timethief
    Member

    Others have experienced this as well. Will you please report this to Staff? Here’s the link http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

  3. nooneofanyimport
    Member

    Argh! I am having this problem too. will contact wordpress.

  4. nooneofanyimport
    Member

    Argh! I tried to contact using the support link (thanks timethief), but nothing happens. No search results, no further options. WordPress people, what's going on?

  5. airodyssey
    Member

    I usually type "pizza" in the search engine.
    Then I click on "Search", and this is exactly what I see:

    Oops, we found no suggestions

    It looks like we had no suggestions for any of your search terms.

    Please try entering one or two words that describe what you're looking for help with, and watch out for typos!

    If you still have no luck, please send us your query using the form below. Thanks!

    You are logged in as ___ (Logout)

    Name: ___
    Email: ___
    Blog URL: ___
    Please enter a subject in the form of a question: ___
    Can you explain that in more detail: ___

  6. carerwatch
    Member

    “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

    The above is not showing for me. I tried several searches and it still does not appear.

  7. airodyssey
    Member

    I think it's your browser then. If you type exactly what I said above, you SHOULD see the contact form eventually.

    But rather than spend any more time on this, let's go to plan B: send an email to support@wordpress.com

  8. carerwatch
    Member

    Hi airodyssey,

    I sent an email to the support address you supplied but had no reply as yet. Is this normal waiting a few days.

    Thanks

  9. 1tess
    Moderator

    With Support being closed until 6 September, I'd guess that staff response will be slower than normal.

    One thing you might do is to check your junk or spam folder to see if a reply is there.

  10. nooneofanyimport
    Member

    Carerwatch, I too sent an email to the support address, and have not yet received a response. Checked the spam box; nothing there. I post only a couple times a week, so I'm hoping to get this resolved in the next couple days. In the meantime, I've noticed that I can "cut and paste" the link directly onto the body of the post, and a hyperlink is created.

    So until this is resolved, I can at least have "footnote" style links at the bottom. Awkward, I know, but if you are desperate, maybe you can do this as well.

  11. timethief
    Member

    Here are some other workarounds others tried that were successful for them:
    switch to Chrome;
    switch to Firefox;
    if you are running Windows XP and cannot upgrade your existing IE8 browser to IE9 then simply upgrade the IE8 version you have installed (it worked for me);
    enter links into the HTML editor rather than the Visual editor.

  12. carerwatch
    Member

    Thx for letting me know support is closed 1tess

    Also thx to nooneofanyimport and timethief.

    I have checked on my daughters pc tonight and all is still fine posting links. She uses XP.

    Mine is IE8 (Vista) wherein the problem lies.

  13. 1tess
    Moderator

    You are welcome from me…
    hope the problem will be solved, but perhaps it is possible for you to upload a different browser to your computer?

  14. andrewspittle
    Staff

    Hi all. As others have mentioned contacting us at support is the best way to go about this if you're still having issues. It'll allow us to work with you on some specifics.

    The form will be opening back up on the 6th so in just a matter of hours. We'll get back to you as soon as we can after opening back up. Thanks!

Topic Closed

This topic has been closed to new replies.

About this Topic

Tags