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Premium theme - structure

  1. forkitau
    Member

    Hi there,

    I just purchased a premium theme (structure) for my blog, but cannot figure out the next steps. I have tried to find out howto install it, but have had no luck. I read one forum that said premium themes cannot be used with wordpress.com sites. I find this hard to believe, seeing as you actually sell these themes on wordpress.com.

    Could you please guide me in the right direction as to how I would install the theme. If in fact I cannot use the theme with my .com blog, I would like to request a full refund, and an explaination as to why you mislead people to buy these themes on your .com site if they can't use them.

    Many thanks in advance,
    Oni Oost
    Blog url: http://forkitau.wordpress.com/

  2. andrewspittle
    Staff

    Structure is actually available as a free theme on WordPress.com.

    We do sell some premium themes on WordPress.com but custom themes that are sold elsewhere are meant for self-hosted installations of WordPress.org, not WordPress.com.

    WordPress.org and WordPress.com are separate entities and we have more information about this in our support docs.

  3. forkitau
    Member

    Hi Andrew,

    Thanks for getting back to me. This wasn't made very clear - but now through searching through your forums it is a little clearer.

    Could you please let me know the steps required to request a refund?

    Many thanks,
    Oni

  4. macmanx
    Happiness Engineer

    I don't see any transactions on your account. Did you receive any receipts from us?

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