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Problema con el dominio

  1. Note: when I go to the spanish forum the sent me to here.

    Good morning,

    I bought the package WordPress Value Bundle, which includes the registration of a domain, but when I go to register (www.bluehearts.es interests me) tells me that is not available. When I search for domains purchased by companies tells me if available.

    I would like to inform me of what the problem is, and whether you need to register on my own, let me cancel the package purchased and hire instead the mapping and the extra storage, which is what I would make up if I can not register that domain with the current package.

    Thank you very much, I wait for your answer

    Buenos días,

    he comprado el paquete WordPress Value Bundle, que incluye el registro de un dominio, pero cuando lo voy a registrar (me interesa http://www.bluehearts.es) me dice que no está disponible. Cuando lo busco para comprar por empresas de dominios me dice que si está disponible.

    Me gustaría que me informasen de cuál es el problema; y si es necesario registrarlo por mi cuenta, que me dejen anular el paquete comprado y contratar en su lugar el mapeo y el almacenamiento extra, que es lo que más me compensaría si no puedo registrar ese dominio con el paquete actual.

    Muchas gracias, espero su respuesta

    The blog I need help with is fmlogisticbluehearts.wordpress.com.

  2. This thread has been flagged for Staff assistance.

  3. Hi there - we currently only support registration of .com, .org, .net and .me domains. We don't support registration of .es domains, I'm afraid, so you'd need to buy it from a different registrar first, and then use a domain mapping upgrade - included in the bundle - to map it to your WordPress site:

    http://en.support.wordpress.com/domains/map-existing-domain/

    You may also need to add a zone record:

    http://en.support.wordpress.com/domains/dns-zone-records/

    If you prefer to cancel your bundle and purchase upgrades separately, you can do that under Store > My Upgrades - or let me know if you need any assistance.

    We're sorry for the inconvenience.

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